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Jerry Hood
Jerry Hood | Page 48
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
490 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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490 Reviews of Jerry Hood
August 17, 2019
Module replacement and general service Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular servicing(oil, lube,tire check,etc). This is the third time the module needed to be replaced since I leased the car. Jerry, Wade and Casandra were outstanding in making sure that my car was well taken care of and Mike Kramer(Tech) explained the issues with the modules and had the part ordered and replaced promptly. Carlos(Tech) handled the general maintenance of my car and it's running better than it did before I brought it in for service. More
by SuzanneP
Other Employees Tagged: Wade Mikosz, Casandra Arcos(Service Advisor), Mike Kramer(Technician), Carlos Roman(Technician)
August 11, 2019
Service Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep up the outstanding service! More
by Happy customer
Other Employees Tagged: Mike Waddle
August 10, 2019
Always the best Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase service has always been excellent. Never a need to go anyplace else. More
by hybridman
Other Employees Tagged: Jesus Sanchez, Mike Waddle , Melissa Cazares, Wade Mikosz, John Rodriguez, Steve Verhagen, Cassandra Arcos
August 10, 2019
The one to deal with for LIFE This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. More
by cjk
Other Employees Tagged: Lonnie Catanese
August 09, 2019
Successful Resolution I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purcha I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purchased the car in January '19. While it took a few people to get through, ultimately, I'm very pleased with the resolution. Now, I wait for the result (very small refund check) in the mail. I've purchased six (6) new cars at AH Ford. Of course, I wouldn't keep coming back if the service was poor. Sometimes a little disappointment, but overall good experiences. More
by PSWIT
Other Employees Tagged: Sam Vasco
August 09, 2019
Service Repair Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Absolutely love this dealership! Been coming to Arlington Hts Ford for over 20 years! More
by Otterlake
Other Employees Tagged: Mike Waddle , Steve Verhagen
August 09, 2019
Excellent Dealer I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are t I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are the greatest. More
by Robert
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
August 09, 2019
Great service at Arlington Hts Ford! We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and respo We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and responsive. And we have always been satisfied with the quality of the work on our vehicles. More
by DocEsch
Other Employees Tagged: Rich Jacobsen, Mike Waddle , Wade Mikosz, Steve Verhagen
August 09, 2019
Best Ford Dealership in the Chicago Area Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arling Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arlington Heights Ford are the best! Can’t say enough good things about them! Thank you! More
by Peter F
Other Employees Tagged: John Guido, Jr., Sam Vasco, Lonnie Catanese , Tony Guido, John Guido, Sr., Arnie Kosovski, Victor Martinez, Steve Verhagen
August 08, 2019
Service Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great se Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great service. More
by Buffalo Bob
Other Employees Tagged: Mike Waddle
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