Jerry Hood | Page 48

Excellent service Service manager and service writer as usual were very helpful and took the time to discuss a few issues. Very helpful and reviewed my concerns complet Service manager and service writer as usual were very helpful and took the time to discuss a few issues. Very helpful and reviewed my concerns completely. More

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Module replacement and general service Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular servicing(oil, lube,tire check,etc). This is the third time the module needed to be replaced since I leased the car. Jerry, Wade and Casandra were outstanding in making sure that my car was well taken care of and Mike Kramer(Tech) explained the issues with the modules and had the part ordered and replaced promptly. Carlos(Tech) handled the general maintenance of my car and it's running better than it did before I brought it in for service. More

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Service Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep up the outstanding service! More

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Always the best Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase service has always been excellent. Never a need to go anyplace else. More

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The one to deal with for LIFE This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. More

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Successful Resolution I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purcha I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purchased the car in January '19. While it took a few people to get through, ultimately, I'm very pleased with the resolution. Now, I wait for the result (very small refund check) in the mail. I've purchased six (6) new cars at AH Ford. Of course, I wouldn't keep coming back if the service was poor. Sometimes a little disappointment, but overall good experiences. More

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Service Repair Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Absolutely love this dealership! Been coming to Arlington Hts Ford for over 20 years! More

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Excellent Dealer I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are t I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are the greatest. More

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Great service at Arlington Hts Ford! We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and respo We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and responsive. And we have always been satisfied with the quality of the work on our vehicles. More

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Best Ford Dealership in the Chicago Area Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arling Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arlington Heights Ford are the best! Can’t say enough good things about them! Thank you! More

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