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Jerry Hood
Jerry Hood | Page 47
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
485 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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485 Reviews of Jerry Hood
August 30, 2019
Very Efficient and friendly Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also tr Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also truly appreciated... More
by abcdefgK12*
Other Employees Tagged: John Guido, Jr., Sam Vasco, Mike Waddle , Tony Guido, John Guido, Sr., Wade Mikosz, Steve Verhagen, Elliot was very helpful
August 30, 2019
Warranty work Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smo Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smooth and easy. Friendly customer service, with constant updates, and quality work. More
by MD47
Other Employees Tagged: Mike Waddle
August 27, 2019
The best overall dealership around It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with t It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with the knowledge of what work needs to be done and then quick to complete the job the right way. More
by V.I.P. Valet Services, Inc.
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
August 22, 2019
The works Very helpful and nice! Drove right into service and they came right to my car. Oil changes take a little longer at the dealer, but worth it for qualit Very helpful and nice! Drove right into service and they came right to my car. Oil changes take a little longer at the dealer, but worth it for quality and price. More
by Happy1
Other Employees Tagged: Mike Waddle , Wade Mikosz, John Rodriguez, Steve Verhagen
August 18, 2019
Excellent service Service manager and service writer as usual were very helpful and took the time to discuss a few issues. Very helpful and reviewed my concerns complet Service manager and service writer as usual were very helpful and took the time to discuss a few issues. Very helpful and reviewed my concerns completely. More
by Ford Fan
Other Employees Tagged: Mike Waddle , Steve Verhagen
August 17, 2019
Module replacement and general service Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular servicing(oil, lube,tire check,etc). This is the third time the module needed to be replaced since I leased the car. Jerry, Wade and Casandra were outstanding in making sure that my car was well taken care of and Mike Kramer(Tech) explained the issues with the modules and had the part ordered and replaced promptly. Carlos(Tech) handled the general maintenance of my car and it's running better than it did before I brought it in for service. More
by SuzanneP
Other Employees Tagged: Wade Mikosz, Casandra Arcos(Service Advisor), Mike Kramer(Technician), Carlos Roman(Technician)
August 11, 2019
Service Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep up the outstanding service! More
by Happy customer
Other Employees Tagged: Mike Waddle
August 10, 2019
Always the best Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase service has always been excellent. Never a need to go anyplace else. More
by hybridman
Other Employees Tagged: Jesus Sanchez, Mike Waddle , Melissa Cazares, Wade Mikosz, John Rodriguez, Steve Verhagen, Cassandra Arcos
August 10, 2019
The one to deal with for LIFE This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. More
by cjk
Other Employees Tagged: Lonnie Catanese
August 09, 2019
Successful Resolution I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purcha I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purchased the car in January '19. While it took a few people to get through, ultimately, I'm very pleased with the resolution. Now, I wait for the result (very small refund check) in the mail. I've purchased six (6) new cars at AH Ford. Of course, I wouldn't keep coming back if the service was poor. Sometimes a little disappointment, but overall good experiences. More
by PSWIT
Other Employees Tagged: Sam Vasco
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