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Jerry Hood
Jerry Hood | Page 47
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
491 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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491 Reviews of Jerry Hood
September 15, 2019
Good service Good People We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especi We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especially Spiro who was helpful and understood that we wanted our son to be in a safe car. More
by Fusion People
Other Employees Tagged: Spiro mentioned earlier
September 14, 2019
The best Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlingto Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlington heights ford. More
by Marbles
Other Employees Tagged: Lonnie Catanese, Mike Waddle , Wade Mikosz, Steve Verhagen
September 10, 2019
customer service always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of any up coming preventative maintenance, your car will need More
by susan
Other Employees Tagged: Cassie Smith, Mike Waddle , Victor Martinez, Wade Mikosz, Steve Verhagen, Jeff Reckards
September 05, 2019
See below On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is neede On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is needed on a vehicle.. More
by Bob
Other Employees Tagged: John Guido, Jr., Mike Waddle , Wade Mikosz, Neal Snyder, Steve Verhagen
September 03, 2019
Great customer service I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I called great customer service. More
by AC
Other Employees Tagged: Jesus Sanchez , John Rodriguez
September 01, 2019
Always great service at AH FORD. I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else othe I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else other than Arlington Heights Ford thank you Steve thank you Jerry and thank you Team Service More
by CoreyCDK
Other Employees Tagged: John Guido, Jr., Sam Vasco, Lonnie Catanese , Tony Guido, Sean Lane, Wade Mikosz, John Rodriguez, Neal Snyder, Steve Verhagen
August 30, 2019
Very Efficient and friendly Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also tr Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also truly appreciated... More
by abcdefgK12*
Other Employees Tagged: John Guido, Jr., Sam Vasco, Mike Waddle , Tony Guido, John Guido, Sr., Wade Mikosz, Steve Verhagen, Elliot was very helpful
August 30, 2019
Warranty work Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smo Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smooth and easy. Friendly customer service, with constant updates, and quality work. More
by MD47
Other Employees Tagged: Mike Waddle
August 27, 2019
The best overall dealership around It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with t It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with the knowledge of what work needs to be done and then quick to complete the job the right way. More
by V.I.P. Valet Services, Inc.
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
August 22, 2019
The works Very helpful and nice! Drove right into service and they came right to my car. Oil changes take a little longer at the dealer, but worth it for qualit Very helpful and nice! Drove right into service and they came right to my car. Oil changes take a little longer at the dealer, but worth it for quality and price. More
by Happy1
Other Employees Tagged: Mike Waddle , Wade Mikosz, John Rodriguez, Steve Verhagen
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