Dealership Experience
4 yrs, 4 mos
Industry Experience
35 yrs, 1 mo
Languages Spoken
English
112 Reviews
Write a Review112 Reviews of Jerry Howell
April 30, 2021
Great experience! Very nice will return next time. I don't have any other words so I am just typing at this point. You must shorten this part don't have any other words so I am just typing at this point. You must shorten this part More
Other Employees Tagged: Stacy Brown , Shakeem McMillan, Jason Peacock, Brandon Robinson
April 27, 2021
Everything was fine other than waiting 2+hours on Sunday to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for a higher monthly payment than what was agreed to. It got reconciled but between the 2+ hour wait to close and then a long close, it all seemed a bit unorganized. If I didn’t wait for 2+ hours on Sunday to be seen, it would have been a better experience. I’m good with how casual everything is at the dealership, it just seems a bit unorganized and a little lack of business focus. More
April 26, 2021
So Benjamin Reeves what is my sales person I live in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in my book More
Other Employees Tagged: Benjamin Rieves , Marshell McGuire, great job
April 26, 2021
I enjoyed the experience shopping here. I just don’t appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. More
Other Employees Tagged: Rianna Carter
April 23, 2021
This was the best buying experience we have ever had. Everyone was so courteous, polite, and professional!! I would recommend this dealership to everyone!! We could not be more pleased with our vehicle, Everyone was so courteous, polite, and professional!! I would recommend this dealership to everyone!! We could not be more pleased with our vehicle, the price, and the staff!! More
Other Employees Tagged: Stacy Brown, Benjamin Rieves
April 22, 2021
Dante was very helpful and easygoing. I gave him a hard time for the sale but wanted to make sure that all my concerns were addressed. time for the sale but wanted to make sure that all my concerns were addressed. More
Other Employees Tagged: Irian Jones, Dante Lawton
April 13, 2021
The customer care and service was top notch. Staff demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM More
Other Employees Tagged: Jawon Shaw, Stacy Brown , Nicole Anokam, The entire staff in the Maintenance Department
March 31, 2021
I loved my experience from start to finish.... Thank you I loved my experience from start to finish.... Thank you brandon.... i will sending other people your way to buy. Thank u again for everything I loved my experience from start to finish.... Thank you brandon.... i will sending other people your way to buy. Thank u again for everything More
Other Employees Tagged: Stacy Brown , Brandon Robinson
March 30, 2021
I bought my car and I had several issues with bad customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 w customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 weeks. Once that was finally resolved, my engine oil light came on. I was told, along with it listed on my carfax report, that my vehicle had been serviced. So I took it to the Mazda dealer, assuming something may have been wrong. After a diagnostic test, I needed an oil change, engine filter, and cabin filter change. Since the price of the diagnostic was more expensive than getting an oil change, I proceeded to getting it changed there. I am livid at this point. I go back to dealer for the 3rd week in a row. I ended up having to speak to Jerry to help me resolve this issue and he was rude and upset with me even though I, as the customer, had a terrible experience at his dealership. The only thing he did was offer me a free oil change. He did not reimburse me for the cost I spent for the oil change at the Mazda dealership nor was I compensated or apologized to by him for the hassle and inconvenience that had been brought to me for weeks. He said there was nothing he could do for me and would just handle the issue internally. Please do not waste your time dealing with the unprofessional and rude management that they have working there. AKA Jerry. More
Other Employees Tagged: Stacy Brown
March 23, 2021
I had a great experience at KIA South I was in and out customer service was great and I love my Hyundai Elantra. Thanks Kia South! customer service was great and I love my Hyundai Elantra. Thanks Kia South! More
Other Employees Tagged: Stacy Brown, Benjamin Rieves