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Jerry Howell
167 Reviews
Dealership Experience
6 yrs, 4 mos
Industry Experience
37 yrs, 1 mo
Languages Spoken
English
167 Reviews
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167 Reviews of Jerry Howell
September 01, 2023
The first finance guy I dealt with Shawn was extremely nice and wanted to do what he could to get the deal done, he respected my payment boundaries and really tried to help. He knew we knew the game so he nice and wanted to do what he could to get the deal done, he respected my payment boundaries and really tried to help. He knew we knew the game so he wasn’t even trying to play with me! Jerry came across as racist in my opinion and all the little black guys just work on his plantation. He wasn’t friendly didn’t speak to me I had to speak first just weird especially considering I was buying a $150k vehicle. I literally seen his energy change with white customers! Dondre was the bomb he was responsive and easy to work with. Never knew what happened to Shawn they said he had a family ER but the energy was strange after he left. I was told I only got approved by one bank just to receive several approval letters in the mail which means they weren’t going to get the points off of me that they wanted from those banks. I went through my credit union and I’m glad I did.They forced a paint and leather protection warranty on me saying I had no choice. I probably wouldn’t go back because I feel like if your spending $1 or $1M the GM should be the most welcoming person in the building but if I did I would go back for Shawn and Dondre. More
by KALLEN11
Verified CustomerOther Employees Tagged: Kavonte Ivery
August 24, 2023
Went in for AC repair. They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined, brought it to another shop for a second opinion. Brought that estimate back to ALM south and they told me their work was guaranteed and if I left it and they could fix the problem my $430 would be rolled into the cost of further repair. Agreed to this and the kept it for two weeks. Got it back, Freon leaked out in two days again. Took it back again. They kept it for another two weeks. When they called me to come pick it up they said they found the leak and repairs would cost $3500. Plus the headlights did not work. I insisted they check the lights and went into the service bay to oversee the work. Two low level techs were discussing my car and didn’t realize I was the owner and were saying “he just gone have to wait”. They tried to throw me out of the service bay and threatened to call the police. I remained and got the service manager and the AC technician to show me the blown bulbs in my headlights. They refused to replace the bulbs, which were both working when I dropped the car off. Throughout the ordeal I had spoken to the dealership boss and the head of the company with zero effort from either one to help me get to the bottom of the issues. No one answers when you call and the managers voicemail always says mailbox full. This is a horrible dealership and no one should ever use their services or buy a car from them. The repairs needed were done by another shop in a day and a half and only cost me $1700. More
by RANDYANDKARYN
July 27, 2023
This dealership prioritizes money over customers. I had 2 different finance managers lie to me just to sell additional products to make more money for themselves and the dealership. Then to make matt I had 2 different finance managers lie to me just to sell additional products to make more money for themselves and the dealership. Then to make matters worse, GM Jerry Howell condones the deceitful practices his employees engage in by blaming the customer instead of doing the right thing. More
by vaughan_tia
Other Employees Tagged: Anthony Brown
June 26, 2023
Most of our transaction was by phone. Pick up was pretty easy and quick. Just a little lost when done with finance. We were not sure where to go, where the car was. had to wait a few minu Pick up was pretty easy and quick. Just a little lost when done with finance. We were not sure where to go, where the car was. had to wait a few minutes for our salesman to come to us. I would just recommend staying outside the finance office to walk customers through the final steps. overall, Kavonte was very nice, personable and told us how to use the car features. More
by PSPRUILL321
Other Employees Tagged: Kavonte Ivery
May 05, 2023
best prices around! ame and ben worked together for months until i was ready to purchase my telluride, my best car buying experience yet! ame and ben worked together for months until i was ready to purchase my telluride, my best car buying experience yet! More
by h.amdal07
Other Employees Tagged: Benjamin Rieves
April 27, 2023
My attitude changed a lot before and after payment. After payment, I did not fulfill my due responsibilities and obligations. I promised to deliver the goods to my home before payment, but I drove it h After payment, I did not fulfill my due responsibilities and obligations. I promised to deliver the goods to my home before payment, but I drove it home by myself More
by yong
Other Employees Tagged: Jasmine Branch, Benjamin Rieves
April 05, 2023
Great customer service provided by service team upon arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. More
by FRANONE1181
Other Employees Tagged: Benjamin Rieves
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