Jerry Howell | Page 7

They are not providing service, they lie about what they do. I paid for tire rotation and they did not rotate them, never top off my fluids and do not give me the curtsy wash as promised I’m over ALM union do. I paid for tire rotation and they did not rotate them, never top off my fluids and do not give me the curtsy wash as promised I’m over ALM union city second time this happened to us! Poor service More

by 4SUREFIX43 Verified Customer Verified Customer

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The experience I had at this dealership was not good. I’ve had plenty problems and still having problems with this dealership. I would not recommend. I’ve had plenty problems and still having problems with this dealership. I would not recommend. More

by ki Verified Customer Verified Customer

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I have bought many cars, I can honestly say this has been best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. More

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Has to be the worst car buying experience. They wait until the very last minute to submit your paperwork for the title/registration. Since they waited so late my temporary tag expired and they They wait until the very last minute to submit your paperwork for the title/registration. Since they waited so late my temporary tag expired and they refuse to help in anyway. Spoke to many tag agency and they all said the dealer is supposed to give the extension. The finance manager Josh is nothing but a liar. He said he will help me and even gave me his personal but still I NEVER heard from him since that phone call. Calling ALM is so useless because nobody answers and everyone voicemail boxes are full. I had to appear in person to try to get some type of help. I don’t know why I even bought the car after the 1st time they disrespected me INCLUDING Josh. I came in with an approved loan from my bank, they tried to tell me I didn’t know what I was doing and that I couldn’t use it. They was so stupid and wrong you think they apologize for the inconvenience and stress they caused me ? I swear if it wasn’t for me finding the car I wanted I would have been left. I do not recommend this dealership the management is very unprofessional and they will not help you if you need it after you buy a car More

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I was very pleased with the sales Representatives. Mr. Peoples and Benjamin Rieves. As far as follow ups by the finance department and general manager, it lacked any customer service. I had a problem Mr. Peoples and Benjamin Rieves. As far as follow ups by the finance department and general manager, it lacked any customer service. I had a problem with the contract and called the next day , all day, to try and get some assistance but no call back or service. More

by BOB.YOKOI Verified Customer Verified Customer

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Had a great experience. everyone was awesome & patience.Mr.Bivens was awesome.thanks a lots be bkessed everyone was awesome & patience.Mr.Bivens was awesome.thanks a lots be bkessed More

by gloriakimble49 Verified Customer Verified Customer

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A staff with pontential but bound by upper management (General Manager). I experienced it personally. I saw thier stress and hopelessness expression when attempting to do thier job. (General Manager). I experienced it personally. I saw thier stress and hopelessness expression when attempting to do thier job. More

by Jamaine Verified Customer Verified Customer

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Every time I come to the dealership the employees take good care of me and make sure I have everything taken care of .. and if I have any problems they make sure it’s handled good care of me and make sure I have everything taken care of .. and if I have any problems they make sure it’s handled More

by SONEQUALOWE12 Verified Customer Verified Customer

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Very good customer service . I enjoyed my time there, everyone greeted me and made sure I was satisfied . I enjoyed my time there, everyone greeted me and made sure I was satisfied . More

by TERIHILEY2 Verified Customer Verified Customer

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Alex was the best representative you could ask for! ! He even took the extra mile to ask did I want some snacks while I waited for my car. ! He even took the extra mile to ask did I want some snacks while I waited for my car. More

by ECURNEY98 Verified Customer Verified Customer

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