Jerry Howell | Page 6

I regret to inform you that my experience with this dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options car dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options carefully before making a purchase here. My impression is that the professionalism exhibited by the staff was lacking, which contributed to my dissatisfaction. In my opinion, Alm Kia does not represent the standards one might hope for in a car dealership. More

by natcator80 Verified Customer Verified Customer

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Very pleased, Ben is the best. I will continue to do business with him for now on I will continue to do business with him for now on More

by iamjknight Verified Customer Verified Customer

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Service manager was extremely patient, attentive, and eager to help. Staff friendly, attentive with clear communication. We appreciate great customer service with the South side team!!!! eager to help. Staff friendly, attentive with clear communication. We appreciate great customer service with the South side team!!!! More

by Tisha Verified Customer Verified Customer

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It was very hard to get them on the phone to make an appointment. I had to go through the website to make an Appointment. They were unprofessional when I went to pick up my car. I had to send in my husb appointment. I had to go through the website to make an Appointment. They were unprofessional when I went to pick up my car. I had to send in my husband because they acted like they wouldn’t talk to me. More

by Smallfrye1995 Verified Customer Verified Customer

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This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

by Road86 Verified Customer Verified Customer

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Lack of information avoided my phone calls never returned any of my phone calls whenever I reached out vehicle fluids were not topped off any of my phone calls whenever I reached out vehicle fluids were not topped off More

by jamesstublefield Verified Customer Verified Customer

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I’ve been part of the A LM Kia South Family for many years. I’ve always received outstanding services from the staff and sales department. Always outstanding performance on maintenance and upkeep on my years. I’ve always received outstanding services from the staff and sales department. Always outstanding performance on maintenance and upkeep on my vehicle. More

by montfordjo Verified Customer Verified Customer

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Totally above board professional very courteous and hospitable. They totally took of us in every way! hospitable. They totally took of us in every way! More

by rhymerinc Verified Customer Verified Customer

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Great customer service. Clean waiting area. Speedy service. The other customer around me was pleased too. Clean waiting area. Speedy service. The other customer around me was pleased too. More

by VKCANTY49 Verified Customer Verified Customer

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Terrible customer service for out of town customers. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. More

by greggscd Verified Customer Verified Customer

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