Jerry Mancini | Page 22

Recent purchase of BMW X3 I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him w I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him what I was looking for. I was very particular in that I wanted a white X3 with a black leather interior. It needed to have heated seats and steering wheel, moon roof and back up camera. They did not have one on the lot at that time so my search continued. During this first visit I was very impressed that Jerry thought he knew my boyfriend, even though he had never been to BMW. Jerry knew him because my boyfriend's dad had bought two cars from BMW the previous year and Jerry remembered him, even though he was not the sales person. It made me feel as if the sales people at BMW of Westlake were not just trying to get a sale, they truly cared and remembered the people who came through those doors. The months continued and so did my search. I visited Jerry a couple more times to discuss possibility of leasing and to ask his advice about a car I had found in New York. Each time he was extremely helpful and full of information. Each time a white X3 with a black interior came into the store, Jerry would call me. He would call me even though he thought that car was out of my price range or too high on miles just to let me know and make the decision. I really appreciated that. Finally in November my car came onto the lot! I was the first person to be called about the car. It was exactly what I had been looking for (and turns out even better and had more things that I hadn't been looking for, but really enjoy.) I am thrilled to finally have the car I've waited so long for. Once I went through the buying process I met with Mike in Finance. He walked me through the buying process and never once pressured me to buy any "extra features" When I decided I wanted to have the tire package, he even gave me a discount because it was my first BMW! He could not have been more helpful explaining all the paperwork I was signing. Through this process I spoke through email, on the phone, or in person with many many sales people. Several nagged me about cars even though I was detailed about what I wanted. Others pressured me to put down a deposit. And others I felt just wanted the sale. I never once had this negative experience with Jerry, Mike, or BMW of Westlake. Jerry never nagged me or pressured me. He waited until what I wanted came in and then he would contact me. Even when I knew I wanted this car he did not pressure me to put down a deposit immediately. I could not be happier with my new car or my service at BMW of Westlake! More

Helpful 0

Report | Print

Expections met! This was my first visit to the dealership , I saw the car on line , Jerry got back to me shortly after I contacted him. The whole buying process wen This was my first visit to the dealership , I saw the car on line , Jerry got back to me shortly after I contacted him. The whole buying process went smoothly, with no pressure , the staff were courteous and willing to negotiate. Overall very happy with the purchase and the shopping experience. Would highly recommend this dealership. More

Helpful 0

Report | Print

Excellent Customer Service 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made bu 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made buying experience an easy process and his follow after previous purchases has been great. Nez Faraj helped with technology questions when looking at cars and spent over 1 hour with me on delivery of new car. Both times he helped easily understand how to use all features of new car. I would highly recommended contacting John Caruso for a car purchase. More

Helpful 0

Report | Print

They make buying a car a pleasurable process! I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressur I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressuring. Mike (finance) is also very efficient knowledgeable and doesn’t waste a lot of your time when processing the paperwork. The BMW genius, Nez, couldn’t have been more professional and helpful. Thanks everyone!!!!! More

Helpful 0

Report | Print

2018 M4 Convertible - Tanzanite Blue Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prep Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prepped and out the door by Monday night. Very smooth, minimal contact required. Nez covered all the major options, many to cover in this car. More

Helpful 0

Report | Print

Absolutely fantastic Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving yo Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving you the information that you need. I would highly recommend it. Nez was also very knowledgeable about the car and helping us with all of its features! Great service! More

Helpful 0

Report | Print

It was a great experience to make a deal!! I would recommend this dealer to make a great deal on BMW car, especially big thankful to "Jerry Mancini" whose extremely professional,conscientious a I would recommend this dealer to make a great deal on BMW car, especially big thankful to "Jerry Mancini" whose extremely professional,conscientious and knowledgeable sales person. He asks you what you are looking for and helps in all aspects of the buying process. He is not high pressure and makes sure you leave with exactly what you are looking for. he has very friendly nature and i was very pleased with my experience. More

Helpful 0

Report | Print

Thanks Jerry! Jerry Mancini was our salesman. Worked with us, very knowledgeable and we felt very comfortable that we were getting a great car. He explained everyt Jerry Mancini was our salesman. Worked with us, very knowledgeable and we felt very comfortable that we were getting a great car. He explained everything and took the time to show us how all the options worked. Thanks Jerry! More

Helpful 0

Report | Print

Amazing service AND The Ultimate Driving Machine I found THE car I wanted 185 miles from home. I worked with Jerry Mancini via phone and email for a few days hammering out a deal. Jerry was a pleas I found THE car I wanted 185 miles from home. I worked with Jerry Mancini via phone and email for a few days hammering out a deal. Jerry was a pleasure to work with and BMW Product Genius Nez Faraj made sure I got an education on all of the features and how-to's. This was the best car buying experience I've had. I highly recommend BMW of Westlake and if you are looking to buy, call Jerry Mancini! More

Helpful 0

Report | Print

Great dealership to work with. Jerry is an excellent salesman. He took the time to explain everything and was very patient with all the questions we asked. He made sure everything w Jerry is an excellent salesman. He took the time to explain everything and was very patient with all the questions we asked. He made sure everything was perfect when we picked up our car. Fred Palmer, the sales manager was awesome to work with and gave us a fantastic deal on our car. Mike in fiancé was great to work with as well. He is very well versed with all the forms and paperwork and got us through very quickly and efficiently. I definitely recommend this dealership to anyone looking for a car. More

Helpful 0

Report | Print