"Excellent customer appreciation"
- Steve C.
Everyone working in this dealership , from top to bottom, is committed to serving the customer. And they are friendly people to deal with, as well.
"Wasn’t normal "
Was far from normal experience and first purchase from Gary Lang. This was the 18th car I have purchased in my life. Though I wasn’t buying for myself I was co signing for my daughter. Every car and truck I have purchased from GM dealers was financed through Ally. All were paid early some within 6 months. Payments over 1000 a month from corvettes to Suburbans and Tahoe’s even dump trucks. The only financing that was complicated was for commercial vehicles but even that worked simple just local banks. The hardest part in past was negotiating price. It’s all a game. With Gary Lang there was no problem it basically was cut and dry. As due to over production 20% off was deal. First I was told deal is done then I’m told need check stub for bank. Never confirm a deal then come back and say you need something. Now deal was over. Jesse the salesman was a very polite young man but it was obvious he was not in control and Gary Lang needs to give a bit more control and have confidence in their salesman as the salesman is the key to any business as he is the one who keeps the customer retention over years. Nobody wants to work with someone that hasn’t dealt with them personally. The sales manager needs to maybe just say hello and not get involved. Jesse is the contact leave him to do his job. After stating all financing I had done in past was with ally I expected a few pulls on my credit reports. Always have had dealer ally and no more than 4 banks so that’s 6 credit pulls A good business manager knows immediately who he can get financing through he doesn’t need to pull but a few reports. After all the dealer whether or not people know get a percentage of the financing. This is how they make money. To my amazement when I got home I found out Gary Lang’s business manager just randomly thru out applications to banks and I had 17 credit pulls on my trans union report. This is totally unheard of and never in my life or 18 vehicle purchases have I ever had this done. Never. Most 5 or 6 not 17. This tells me one thing either business manager is new or inexperienced. This was totally unacceptable. Anyways after pay stubs were asked for and I was told they ran wrong credit report for someone else instead of mine which to be honest how is that possible the application had my name on. I was done ready to walk out when business manager said wait he would contact finance company that he said previously was unavailable. Amazing in 5 minutes a pending was approval and while watching business manager entire time what was even more amazing is he never picked up a phone. Seemed like all a game to finance thru a bank probably to get a higher percentage of the interest for the dealer. Like I said 18 cars I have bought and I have had in laws that owned gm dealerships and I know the game. I know how car sales work from the time dealer leases from manufacturer to the time I buy and what all is involved. Dealer has to sell and make profit I understand. The entire financing experience at Gary Lang was totally unacceptable and made it a bad experience. Buying a new car is supposed to be a good experience that’s why you come back. I have bought multiple cars from one dealer because I did not have this issue and because they had volume and choice. Now after all the aggravation with deal being told it’s done to I need this to getting in an argument with finance manager to then getting financed finding 17 pulls on my trans union later a deal was done. Mind you I had just had 1/3 of my kidney removed due to cancer and now besides being angry I was starting to not feel good. If this car was for me and not my daughter I would have left with no deal and gone to dealers I had purchased my other cars from. But it was for my daughter. I think Jesse the salesman who was polite concerned I didn’t feel well who bought me drinks and was just a really pleasant young man saved deal.
The positives for Gary Lang
Jesse the Sakesman
The Finance Manager and I will explain.
The finance manager
Now besides being angry with the entire finance of the car here is why I also have finance as a positive because never in my life have I had or seen someone else sign a contract leave with car pay 10% interest and a week later salesman Jesse comes out to house with new contract only this contract the interest is cut in half. Most dealers would have kept extra 5% of interest. I’ve never seen this or heard of this happening. It now made the experience worth and made me forget what happened and for first time in all my car dealing made me see Gary Lang as the first and only dealer in 20 plus years that I have been buying cars is just out to sell cars legitimately and help the customer. I’m still mad about 17 credit pulls. But coming back a week later cutting interest in half in my book is UNHEARD OF. OH and I’m upset as when I bought my suburbans tahoes and corvette from dealers I was given a Chevy hat jacket free oil changed and free car washes any time. Gary Lang didn’t give even a hat.
Because of what they did Gary Lang will always be first dealer I go to. What started as a bad experience and one I’ve never in past have had it’s always been deal done we are washing car finance calls me in offer me things and explain extras I can purchase and then I sign Ally contract and drive home. This definitely was different than my norm.
"Car buying experience. "
I was very please with every step of my buying experience with GARY LANG GMC. Every person I spoke to was very friendly and helpful. I felt I got a very good deal on an excellent car.
Great service, very professional staff and unbeatable prices for a new car! This is my first time here but definitely not last! I will come again very soon and absolutely recommend to everyone! Sales employee named Jasse Cocanig is best, professional and personable guy I have ever experienced in dealerships! Thanks
"Refreshingly Knowledgeable, courteous and professional."
My salesman, Jesse Cocanig has a remarkable knowledge of their products.
As soon as I identified my interests and price range he was able to show me what was available at their dealership and without any pressure we were able to make our choice.
Once we decided on the auto we liked, the team was introduced, gave us a full explanation of their part in completing all the paperwork and met my desire to be finished within my stated time frame.
We were given a tour of the facilities and introduced to the department heads we would contact for supporting our new auto. All our questions were answered in a timely manner and in terms we could understand.
Jesse and his teammates provided us with the insights and operational capabilities needed to safely operate our new Arcadia!
We highly recommend the Gary Lang dealership and Jesse !! It will be an enjoyable experience.
Jessie Cocanin made this a great experience and has great service. Very friendly and made the process simple and fast! I would recommend others to come here.
Jesse was very helpful with the getting answers during the purchase of my truck, if he did not know the answer he would find out. I feel that he is great representative for the Gary Lang Auto Group both now and in the future.
"An amazing experience"
From the time we walked in until the time we left was an amazing experience. Everyone in the dealership made us feel comfortable and welcome.
Other Employees Tagged:
, Tim sales manager, Kimberly consultant, Matt finance
The sales people were knowledgeable and friendly. Great overall experience and is highly recommend them to any of my friends who are in the market to purchase a new vehicle.
"Great deal on a like new car! "
- choc Di
I received a fully loaded car. It has every option on it. Bows sound system, this is the place to listen to music! Makes the ride that more enjoyable! My salesman was patient and kind giving me time to think and decided what I wanted. Never felt pressured to buy! I met the sales manager and Gary Lang!!! A great place to buy a car! Your are family!
Other Employees Tagged: