Jesse Martinez
Jesse Martinez at Ken Garff Honda Riverdale
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Jesse Martinez | Page 2

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.7
278 Reviews
4.7

278 Reviews

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278 Reviews of Jesse Martinez

January 06, 2024

Dealership Rating
Employee Rating

He and everyone at Honda service has always done an amazing job. Thank you for your help More

by GMA.49.GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell , Collin Gum

January 04, 2024

Dealership Rating
Employee Rating

Jesse was welcoming and caring. I appreciate the time he took to explain my vehicle needs. Thanks for being so quick with servicing my car and going the extra mile to fill my windsh More

by JEREMY49917
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 01, 2024

Dealership Rating
Employee Rating

The service has always been excellent and timely. Jesse Martinez is always upbeat and welcoming Jesse keeps me appraised of progress in service and any problems that may arise. His attention to custo More

by paulachalley
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Ken Garff Honda Riverdale responded

Thanks for your review! It is wonderful to hear that Jesse provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

December 26, 2023

Dealership Rating
Employee Rating

Jesse was great to work with and we had excellent service in getting our Honda repaired More

by Rose
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2023

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Work was done quickly. Work was done as promised and on time. They kept me informed on the progress. More

by luncefordr
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Recommend Dealer
Yes

December 15, 2023

Dealership Rating
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Great experience. No hassles, straight talk. Parts were pre ordered, arrived and place on vehicle. They did not miss a beat. Would definitely recommend them to everyon More

by baxtersw1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Jacob Haro

December 15, 2023

Dealership Rating
Employee Rating

Love the Ridgeline. However, every time I have gotten service or parts, you have failed me. You have never called telling me I have a part when it is in. When I arrive f More

by charlesvono
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Josh Caldwell, Frank Perez, Alex Ruiz, Dino Soto, Jacob Haro , Collin Gum, Dallan Oldroyd

Dec 18, 2023

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review. We're sorry that you had a frustrating experience with communication. We ordered your parts on 10/17/23, and as part of our protocol we must follow the bulletin for inspection first, then order the part. We then got you scheduled as soon as we could. We apologize if this was not communicated to you, and we are reviewing your experience to look for ways to improve for the future. If there is anything we can do to assist you further, please feel free to reach out directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

December 12, 2023

Dealership Rating
Employee Rating

I always receive great service. They were prompt and even gave me a car wash! The waiting area was comfortable and allowed me to be able to work while waiting. Thanks, Honda! More

by Erika7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Frank Perez, Alex Ruiz, Dino Soto, Jacob Haro , Collin Gum, Dallan Oldroyd

December 12, 2023

Dealership Rating
Employee Rating

Everything ran smoothly and I was in and out with my car serviced in no time. More

by BURTON_CATE
Service Price Transparency
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Recommend Dealer
Yes

December 10, 2023

Dealership Rating
Employee Rating

From start to finish I was treated with respect and given status update of my vehicle. More

by HAMMERVD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Perez

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