Jesse Martins | Page 3

Greenway Kia West responded

I am very sorry to hear about your experience and the frustration caused by the lack of communication and attentiveness you described. This is certainly not the level of professionalism or service we strive to provide for our guests in Winter Garden and Clermont. We value your time and your feedback, and I would like the opportunity to address these concerns with our team directly to ensure we are providing the support our customers deserve. Please reach out to me at the dealership so I can personally look into this for you. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the fantastic review! We are so glad to hear that you had such a great experience at Greenway Kia West and that your service was completed even sooner than expected. Providing efficient, high-quality care for our guests in Winter Garden and Clermont is what we strive for every day. We truly appreciate the "etc etc etc" of positive feedback! We look forward to seeing you again for your next maintenance visit. Mark Foster Service Manager

Greenway Kia West responded

Thank you so much for the recommendation! We are thrilled to hear that our team at Greenway Kia West was able to answer all your questions and provide the helpful service you deserve. Word-of-mouth recommendations to friends and family mean the world to us here in Winter Garden and Clermont. We take great pride in being a resourceful and reliable partner for all your automotive needs. We look forward to seeing you—and perhaps some of your friends—again soon! Anas Lazaar General Manager

Greenway Kia West responded

It is wonderful to hear that our service department was excellent from beginning to end during your visit. We take great pride in our certified Kia mechanics and their commitment to providing top-tier care in Orlando. However, I am disappointed to learn that the communication from our sales team did not meet our professional standards following your purchase. We value your feedback and would like the opportunity to make this right and provide that tank of gas as promised. Please visit the dealership or call and ask for me directly so we can resolve this for you. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are proud to hear that Jesse was super helpful and provided the kind of service that makes you want to return to us in Orlando. We will be sure to share these kind words with him and our team of certified Kia mechanics. We look forward to seeing you again for your future vehicle concerns and routine checkups in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the feedback regarding your visit to Greenway Kia West. We are glad you had a good experience with us in Orlando and Winter Garden. We will be sure to share your comments with Jesse Martins and our team of certified Kia mechanics. We look forward to seeing you again for your next Kia service visit. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the kind words about your experience at Greenway Kia West. We are pleased to hear that Jesse Martins and the rest of our staff were professional and pleasant, allowing you to drop off your vehicle without any worries. Providing a stress-free environment at our Kia service center in Winter Garden is a top priority for us. We will be sure to share your positive feedback with Jesse and our entire team here in Orlando. We look forward to seeing you again for your next service visit. Mark Foster, Service Manager

Greenway Kia West responded

Thank you for the kind words about your experience at Greenway Kia West. We are pleased to hear that Jesse Martins provided excellent customer service and that you have been happy with your car maintenance services at our Orlando Kia service center. We will be sure to share your feedback with Jesse and the rest of our team here in Winter Garden. We look forward to seeing you again for your next service visit. Mark Foster, Service Manager

Greenway Kia West responded

Thank you for the fantastic review of your experience at Greenway Kia West! We are thrilled to hear that you received excellent, high-quality service and that you found our information to be clear and reliable. Our team in Orlando works hard to ensure waiting times are kept to a minimum, and it is great to know we met those expectations for you. I will be sure to share your kind words with Jesse Martins and the rest of our service staff here in Winter Garden. We truly appreciate your support and look forward to seeing you again for your next maintenance visit! Mark Foster, Service Manager

Greenway Kia West responded

Muchas gracias por compartir su experiencia en Greenway Kia West. Nos alegra saber que está muy satisfecha con el excelente trabajo y la buena recepción que recibió en nuestro centro de servicio en Orlando. Es un placer para nuestro equipo en Winter Garden brindar una atención de calidad para su vehículo. Compartiremos sus amables palabras con Jesse Martins y con el resto de nuestro personal. Recomendamos mucho que regrese para su próximo mantenimiento y esperamos verle de nuevo pronto. Mark Foster, Service Manager