Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough | Page 86

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
915 Reviews

Dealership Experience

8 yrs, 9 mos

4.9

915 Reviews

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915 Reviews of Jesse McDonough

August 26, 2020

Dealership Rating
Employee Rating

I came in for a routine state mechanical and emissions inspection and the service center had the inspections completed and me checked out within 90 minutes. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

August 25, 2020

Dealership Rating
Employee Rating

Great service members and staff at VW. They are all very professional and helpful with whatever you need regarding your vehicle. Service is exceptional and will do business with them again. More

by JCWON2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci , Bill Kurz

August 25, 2020

Dealership Rating
Employee Rating

Brand new Jetta had to be towed 8 days after receiving. Had to call service department for update No explanation of service done when I picked car 4 days later. Never heard back from anyone since. Disapp More

by JEANF2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 01, 2020

North Penn VW responded

Jean, Thank you for your recent purchase of your Jetta. We're very sorry that you had to visit our service department with the EPC issue. This is certainly not what anyone expects when purchasing a brand new car. Our VW Certified technician worked with VW's Engineering support team to test many parts of the ignition and fuel supply systems on your Jetta. We were unable to replicate an issue during our testing. We did road test the Jetta several times to ensure we were doing everything possible to return a healthy and reliable vehicle to you. Should you have any remaining concerns, please do not hesitate to reach out to our service staff at 267-956-1145. Thank you for your time and we look forward to seeing you at your first 10,000 mile service! Best Regards, Ken Benton Service Manager

August 13, 2020

Dealership Rating
Employee Rating

Great service when needed We experienced an unexpected event, & needed to acquire another vehicle in a short amount of time. We have purchased/leased vehicles in the past from More

by rtate037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Kurz

August 06, 2020

Dealership Rating
Employee Rating

I appreciate they offer home pick up of my vehicle. The service appointment staff are always friendly and cordial as are the folks they used to pick up and deliver the car. More

by TNDSWARTZ
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

August 04, 2020

Dealership Rating
Employee Rating

The dealership has a courteous and professional service department. The waiting area is comfortable and orderly. Mr. McDonough is a good listener, informative and straight-forward. More

by RB
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

July 26, 2020

Dealership Rating
Employee Rating

Always such a pleasant experience and they keep you up to date as things go along. They really do an awesome job and would recommend More

by ScoobyDoo
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

July 25, 2020

Dealership Rating
Employee Rating

I continue to be very impressed with North Penn from sales, Tim N, finance, Jason, service, and the body shop (unfortunately had need for their services). Highly professional, honest, reasonably priced, More

by WH
Recommend Dealer
Yes

Other Employees Tagged: Tim Notarianni , Jeff Applegate, Jason Hartman, Ken Piccari

July 24, 2020

Dealership Rating
Employee Rating

Very appreciative of the Service Department. Long Term Service Customer. I don’t want to write anymore. I don’t want to write anymore. OK?! More

by Bob Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

July 21, 2020

Dealership Rating
Employee Rating

I was very appreciative of the great service. I had an issue with my tire and could have easily been told, it’s your issue and not covered under your warranty. They listened to my perspective and gave me More

by nycmel
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

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