Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough | Page 91

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
975 Reviews

Dealership Experience

9 yrs

4.9

975 Reviews

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975 Reviews of Jesse McDonough

November 22, 2020

Dealership Rating
Employee Rating

Loved the video updates that were texted and sent through email, keeping me in the loop. Felt very assuring and that my vehicle was in great hands! More

by NZAICHLYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 19, 2020

Dealership Rating
Employee Rating

I brought my car into the dealership because a low air in one of my tires light was on. The technician found a large screw in my tire. He repaired the tire and I was NOT charged for the service. My appearan More

by arnoldleibovitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Notarianni , Jeff Applegate, Jason Hartman

October 21, 2020

Dealership Rating
Employee Rating

I’ve been buying and serving multiple VWs here for over 30 years. Always very satisfied with service. Buying my newest Jetta was very easy thanks to Bill and Jason. Very thorough with the information. More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Hartman, Bill Kurz, Erin

October 15, 2020

Dealership Rating
Employee Rating

Expensive; discounts as promised were not applied; was charged $46 dollars for wiper blades;service manager told me he would apply discounts; never did; never followed up More

by DTHOMPSON215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jorge Campacci, Amanda Young

Nov 03, 2020

North Penn VW responded

Mr. & Mrs. Thompson, Thank you for your recent visit to our VW Service Department. We understand that repairing your vehicle is sometimes an unexpected and burdensome expense. Due to this, we perform quarterly pricing evaluation to ensure we're within market value. The factory wiper blades are much higher quality than what you'll find at a general auto parts store and require less frequent replacement. The wipers were installed free of charge and we did also provide you with a service discount to relieve you of some of the financial burden. If you have any questions regarding the invoice that was reviewed with you, please give us a call at 267-956-1145. We look forward to seeing you again at your next service visit. Ken Benton Service Manager

October 15, 2020

Dealership Rating
Employee Rating

First time there for service per a recall notice on my leased VW (from another dealership that discontinued their association with VW ). Impressed with experience. More

by EILEENDM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 11, 2020

Dealership Rating
Employee Rating

Dealer was thorough and did everything we asked them to. Do. We are very pleased with your service and love our car. Thank you for your help. More

by MUDDERSAUL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

October 11, 2020

Dealership Rating
Employee Rating

Charlie Z is the man. He has been working on my cars for 15 years now and has never let me know. Highly recommend NP and the service dept. More

by JClemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 28, 2020

Dealership Rating
Employee Rating

Efficient, helpful, and available. These are what anyone should be looking for in a dealer's service area. They checked my wheels as requested at no charge and handled the concern appropriately. More

by doctornotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2020

Dealership Rating
Employee Rating

Great place! Service department rocks. Scheduling is convenient. Payment options offered. And the mechanics are knowledgeable and super friendly. Love the text updates it's a great feature too! More

by Lindseygarvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young , John Balassis, Shawn Shaffer

September 04, 2020

Dealership Rating
Employee Rating

Very clean, staff is knowledgeable and friendly. I was there for my car’s inspection and the 30,000 mile checkup. Work was completed in a timely manner. More

by Patty70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Amanda Young

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