Ever since I purchased my vehicle here, they have been
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
When I had an issue recently with lug nuts and tires, they went over and above to resolve the issue. I highly recommend them for any service needs. They will meet any price for tires and also offer included tire rotations. .And, if you have a nail in your tire, they will fix it for free. Belal, the Service manager especially amazing.
For any sales questions, my sales Rep Scott goes over and above to meet any questions or needs that I may have.
The Ford app is great too for more savings with points towards future parts and service needs.
Calling you to offer free pickup and delivery for your service, priceless!!! It truly makes me feel special.
And when they were delivering my car back to me, the driver noticed a vibration when braking and suggested I have my rotors, checked, and sure enough, they needed to be replaced. How great is it that everyone in the company cares and is extremely knowledgeable.
Kathy Edwards
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by Kathy7605
Service Price Transparency
Dec 02, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come!
Belal Barakat
Service Manager
262-697-0700
Very nice people.
Very clean garage and facility. Jessica was on the ball, called me, and explained what was up with my car.
Very clean garage and facility. Jessica was on the ball, called me, and explained what was up with my car.
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by markhy1015
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Beesley
Dec 01, 2025 -
Gordie Boucher Ford of Kenosha responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as a valued customer for many years to come!
Belal Barakat
Service Manager
262-697-0700
Everyone was very helpful and willing to answer my
questions. We talked about what I'll need to get my car up to date with belts,filters, and other things.
questions. We talked about what I'll need to get my car up to date with belts,filters, and other things.
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by markhy1015
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Beesley
Dec 01, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Belal Barakat
Service Manager
262-697-0700
My first service experience left me underwhelmed a few
months the ago. However, I quickly learned it was not a direct reflection of Georgie Boucher’s standard service treatment. When I shared my concern
months the ago. However, I quickly learned it was not a direct reflection of Georgie Boucher’s standard service treatment. When I shared my concerns with their manager Sal, he took great care of me and ensured that this time around I was treated like a 5 star customer. This time my service rep Jessica was phenomenal. I highly recommend working with Jessica.
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by SURB26
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the 5-star review and for giving us the opportunity to make things right! We truly appreciate you sharing your honest feedback. While we’re sorry your first visit fell short, we’re very glad to hear that Sal was able to step in and ensure you received the exceptional service we aim to deliver every time. It’s also wonderful to hear that Jessica provided phenomenal care during your return visit she will be thrilled to know she made such a positive impact. Thank you for recommending Jessica and for trusting Gordie Boucher Ford of Kenosha to earn back your confidence. We look forward to continuing to provide the 5-star experience you deserve on every visit!
Sal Pappalardo
General Manager
Positive experience I was given prompt feedback, video
updates and my questions and concerns were addressed very well.
updates and my questions and concerns were addressed very well.
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by Novs34
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Beesley
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great 5-star review! We’re glad to hear that Jessica provided a positive experience and kept you updated with prompt feedback and video updates throughout your visit. Addressing your questions and concerns clearly and confidently is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha, and we’re happy to know it made a difference. Thank you for choosing us we look forward to serving you again on your next visit!
Sal Papppalardo
General Manager
Service was excellent.
Jessica did a great job handling the paperwork and Trevor was awesome in that the labor and parts were covered under warranty. Even Barb in waiting a
Jessica did a great job handling the paperwork and Trevor was awesome in that the labor and parts were covered under warranty. Even Barb in waiting area was very personable. The new location and dealership is a significant improvement over the previous one. The team should be proud.
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by Pontiac00
Service Price Transparency
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the outstanding 5-star review! We’re thrilled to hear that your service experience was excellent and that Jessica did a great job assisting with the paperwork. It’s also great to know that Trevor was able to confirm your labor and parts were fully covered under warranty that peace of mind is exactly what we want our customers to enjoy. We’re glad Barb helped make the waiting area feel warm and personable! We truly appreciate your feedback on our new location and dealership as well. Creating a more comfortable, efficient, and customer-focused environment has been a major priority, and it means a lot to hear that the improvement stands out. Our team really is proud of it and proud to serve you. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to seeing you again!
Sal Pappalardo
General Manager
Everyone at the dealership was very pleasant,
professional, and helpful. They kept me informed regarding all services being performed, and progress made, from beginning to end.
professional, and helpful. They kept me informed regarding all services being performed, and progress made, from beginning to end.
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by beth_moake
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful 5-star review! We’re delighted to hear that Jessica, Barb, and Katie provided pleasant, professional, and helpful service throughout your visit. Keeping you informed on the services being performed and the progress from beginning to end is exactly the experience we strive to deliver at Gordie Boucher Ford of Kenosha.
We truly appreciate your feedback and thank you for choosing us. We look forward to serving you again at your next appointment!
Sal Pappalardo
General Manager
Overall good.
Not great communication throughout the process. Need to have an online payment portal for the valet service.
Not great communication throughout the process. Need to have an online payment portal for the valet service.
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by AB
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Beesley
Nov 19, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that your overall visit was good, but we sincerely apologize for the communication gaps during the process that’s an area we take seriously, and your comments help us improve. We also appreciate your suggestion regarding an online payment portal for our Pickup & Delivery valet service. This is valuable feedback, and we’re actively reviewing enhancements to make the experience smoother and more convenient for our customers. Thank you again for choosing Gordie Boucher Ford of Kenosha. We hope to provide you with a truly excellent experience on your next visit.
Sal Pappalardo
General Manager
Great people to deal with my car.
\nThey were efficient , and I would go back again
\nThey were efficient , and I would go back again
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by knutsen.karen
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great feedback! We’re so glad to hear that our team took great care of your car and provided efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to making every visit easy and professional. We appreciate your trust and look forward to seeing you again!
Sal Pappalardo
General Manager
Great staff all around very helpful and thorough, with
their explanations and taking care of the customer.
their explanations and taking care of the customer.
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by Dram9755
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Beesley
Oct 25, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful feedback! We’re thrilled to hear that our staff provided helpful, thorough service and took the time to explain everything clearly. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and transparency to every customer. We truly appreciate your trust and look forward to serving you again!
Sal Pappalardo
General Manager
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