Jessica Carbaugh | Page 5

Jessica Carbaugh was very helpful and thoroughly knowledgable in assisting with my BMW's necessary repairs and oil change. Jessica continued to keep me informed of the process as well as the oil tea knowledgable in assisting with my BMW's necessary repairs and oil change. Jessica continued to keep me informed of the process as well as the oil team during my wait at the dealer. The dealer waiting room is pleasant with coffee, water and treats while you wait Thank you so much. More

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Jessica and all of the service advisors are very accommodating and professional. Wonderful service! The only negative thing would be that the car wash is always backed up… but that’s not the adviso accommodating and professional. Wonderful service! The only negative thing would be that the car wash is always backed up… but that’s not the advisors fault. More

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First, excellent all things, second, Jessica Carbaugh is the perfect service manager at C BMW. She is a great asset for Crawford Atkins and the whole team. the perfect service manager at C BMW. She is a great asset for Crawford Atkins and the whole team. More

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our experience at Capital BMW was great, very friendly and pleasurable. Great assistant to understand on car services. Jess help was great, she washes my car. Thank Jessica. and pleasurable. Great assistant to understand on car services. Jess help was great, she washes my car. Thank Jessica. More

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Jessica went out of her way to have my car washed after a delay. Thanks! delay. Thanks! More

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First time visiting this dealer. Brought my car in for 2 recalls. They completed them the same day and provided me with a shuttle service to and from work to pick my car up. Jessica was great, and didn’t tr recalls. They completed them the same day and provided me with a shuttle service to and from work to pick my car up. Jessica was great, and didn’t try to upsell me on unnecessary repairs. I definitely recommend their service department! More

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Everyone was so nice and knowledgeable about the product. Having had a mercedes suv I was was not sure if I would like the BMW as much but I actually like it more! Having had a mercedes suv I was was not sure if I would like the BMW as much but I actually like it more! More

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Jessica was my service consultant and she was great. I especially appreciate how good she is with her communication. My negative is the coolant reservoir was damaged during the service and was not caught especially appreciate how good she is with her communication. My negative is the coolant reservoir was damaged during the service and was not caught by the tech. After I left the dealership, I started getting low coolant indicator and had to return and put the vehicle back into the shop for further repair! More

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Jessica Carbaugh was excellent at taking care of my BMW service needs. She got me in and out as quickly as possible and made sure I understood what was being done to my car and when the next service would service needs. She got me in and out as quickly as possible and made sure I understood what was being done to my car and when the next service would be needed. I highly recommend her and Capital BMW. More

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Great experience and excellent customer service. Would most definitely recommend this location for any foreign vehicle most definitely recommend this location for any foreign vehicle More

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