Jessica Carbaugh | Page 6

Jessica Carbaugh is an excellent customer service agent. I love BMW service. I am like the special care given by the dealership and attention to details. I love BMW service. I am like the special care given by the dealership and attention to details. More

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Jessica was knowledgeable, friendly and accommodating. She set me up in a loner vehicle and explained in detail what was expected regarding the oil consumption test to determine why my vehicle needed 4 qu She set me up in a loner vehicle and explained in detail what was expected regarding the oil consumption test to determine why my vehicle needed 4 quarts of oil between oil changes. More

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Jessica was very helpful and kept me informed throughout the service completion. Always professional and courteous. the service completion. Always professional and courteous. More

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Jeremy is always knowledgeable, courteous and thorough as I have made several vehicle purchases with him. I have made several vehicle purchases with him. More

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Jessica Carbaugh worked very hard to make sure I had a good experience with service on my BMW X3. All worked perfectly and my car was ready on time, washed and cleaned beautifully. good experience with service on my BMW X3. All worked perfectly and my car was ready on time, washed and cleaned beautifully. More

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Jessica Carbaugh is great, she did the best to help me repair my car. Thank you very much Jessica. repair my car. Thank you very much Jessica. More

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AMAZING SERVICE! Super friendly team! Jessica freaking ROCKS! If you need an advisor who really going to go hard for you ..SHE IS IT! I love Jessica! And Kevin was awesome too! Excellent service from Kevi ROCKS! If you need an advisor who really going to go hard for you ..SHE IS IT! I love Jessica! And Kevin was awesome too! Excellent service from Kevin! He even put my diamond license plate cover on for me, they stayed open late ..I mean overall it was really a wonderful experience!!!! Y’all are my BOO’S 4EVA! More

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Jessica Carbaugh is the BEST automotive service representative I have ever had the pleasure of dealing with. She was up front with the possibility of high cost of repairs. However, for the initial representative I have ever had the pleasure of dealing with. She was up front with the possibility of high cost of repairs. However, for the initial services that I chose, the cost was less than anticipated. A true sign of honesty!!! Capital BMW is my choice for future maintenance services!!! More

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We were promptly greeted upon arrival by Jessica. She quickly processed our arrival and got right on to the service. She quickly solved a problem we had with our key fob. She was very pleasant and courte quickly processed our arrival and got right on to the service. She quickly solved a problem we had with our key fob. She was very pleasant and courteous throughout our visit. More

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The worst service experience I have ever had! We do not have a BMW in my home town, so I made an appointment at our nearest location, Capitol BMW which is about 1 hour and 45 minutes away. My appointment t have a BMW in my home town, so I made an appointment at our nearest location, Capitol BMW which is about 1 hour and 45 minutes away. My appointment to change my oil was at 11am, I arrived at 1040 to find out that I will not be getting my car back the same day. I was shocked because that was not mentioned when I made the appointment, not to mention that means driving back to Tallahassee AGAIN. I needed to service so I left my vehicle and was told that it would be ready some time before 530 pm the next day. I tried calling the next day to make sure it was ready before driving down and got a voicemail box where I left a message and NEVER got a return phone call. So, we arrived to the dealership alittle after 5pm where we were told my vehicle was STILL not ready. The service woman also said she spoke to me that morning which was an absolute lie! I refused to leave my vehicle for yet ANOTHER night just for an oil change...absolutely ridiculous!! More

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