Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
143 Reviews
4.9

143 Reviews

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143 Reviews of Jessica Goodale

March 14, 2026

Dealership Rating
Employee Rating

Bought a 2026 MDX after receiving calls from the dealership about trading in our 2024 MDX. We were in a hurry the day we purchased the vehicle and had to bring it back for a couple of items after re More

by BSBL13
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

March 14, 2026

Dealership Rating

Superb I've used the service department twice and both times the work was performed in less than 60 minutes. More

by BSBL13
Recommend Dealer
Yes

March 13, 2026

Dealership Rating
Employee Rating

Onetime. Very helpful and pleasant. Took care of everything i needed, very quickly and with a smile More

by Cmmackey01
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

March 13, 2026

Dealership Rating
Employee Rating

Always a great experience! Fast service and understand everything from start to finish! Keep up the great work! More

by kay.edmonds1418
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

March 12, 2026

Dealership Rating
Employee Rating

Everyone I came in contact with was very courteous and professional. They were spot on . No issues so far. More

by harrellbetty562
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Mar 12, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 11, 2026

Dealership Rating
Employee Rating

The Service Department Staff was very friendly and professional. I will continue to utilize Southern Acura for my vehicle service needs. More

by Tonyh9272
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Mar 12, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 09, 2026

Dealership Rating
Employee Rating

Cisco, Kevin, and Jessica are the best service writers in the business! The technicians in the back are second to none! More

by john barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2026

Dealership Rating
Employee Rating

Great customer service. A very friendly experience where everyone knows you by name. Explain everything to me. More

by TOUWEEKS
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Mar 10, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 06, 2026

Dealership Rating
Employee Rating

Jessica is wonderful! ! She always had a smile on her face and is willing to go above and beyond. She is the reason I always come back to your group. More

by NIKACHICA
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Mar 10, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 06, 2026

Dealership Rating
Employee Rating

Great customer service. Staff was friendly, well prepared, knowledgeable on every level. Will be back for all car needs More

by Lisa.contee51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Mar 10, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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