Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
61 Reviews
4.9

61 Reviews

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61 Reviews of Jessica Goodale

November 25, 2025

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Employee Rating

The service was very good and the technician seemed very knowledgeable. There was a small scratch in the glove box plastic that I noticed though More

by Tyler24ruhland
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

November 22, 2025

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Employee Rating

I had a 12pm appointment that I believed was going to be at a satellite dealership after Southern Acura had an issue in their service bay. After being redirected by the secondary dealership Southern Acura h More

by stevenj3955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

November 21, 2025

Dealership Rating
Employee Rating

It was very smooth. Great job They were courteous and respectful and professional. I was happy More

by adot818181
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Nov 21, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 20, 2025

Dealership Rating
Employee Rating

They always treat me great I'd recommend them to anyone My car came back as clean as a new car in the showroom. More

by denniskim35
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Nov 21, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 20, 2025

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Employee Rating

Jessica & the service staff were very professional & welcoming. Have great customer service & made the experience a good one. More

by JERMAINEJOYLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Nov 21, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 20, 2025

Dealership Rating
Employee Rating

Professional and helpful, great at communicating. Quick and friendly service. Always willing to answer questions. More

by SCHULTZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 20, 2025

Dealership Rating
Employee Rating

Took me on time and kept me informed via text with any concerns related to my vehicle More

by Jonesmichele65@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Nov 21, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 19, 2025

Dealership Rating
Employee Rating

Didn't seem to know what was covered of required service for the ZDX Acura seems to be lost in this whole process with the ZDX very disappointed in the whole purchase / corporate office follow up to concern More

by Saxophone
Recommend Dealer
No

Other Employees Tagged: Jessica Goodale

November 19, 2025

Dealership Rating
Employee Rating

So far, my experiences have been mostly positive. The service manager that I have dealt with on my last two visits has been very helpful and very knowledgeable about my vehicle needs. I trust him to More

by Emma Walker
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Nov 19, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 18, 2025

Dealership Rating
Employee Rating

I am completely satisfied with their professionalism and hospitality. I will continue to take my vehicle to Southern Acura for its services. More

by Tonyh9272
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Nov 19, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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