Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
123 Reviews
4.9

123 Reviews

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123 Reviews of Jessica Goodale

February 23, 2026

Dealership Rating
Employee Rating

Quick turnaround on the recall repair. Was able to get in contact with the service team in a timely manner when I had questions More

by CBROD1234
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 23, 2026

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Employee Rating

Prompt and excellent service. No issues and hassle-free from arrival until departure Great customer service More

by KHOOD3
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 22, 2026

Dealership Rating
Employee Rating

Jessica was an awesome person to work with. She was very nice and made my experience enjoyable. More

by DRAGONSTONE127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa

February 22, 2026

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Employee Rating

Always friendly clean even though they are remodeling the place was still nice and clean More

by iczcreem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

February 20, 2026

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Employee Rating

Experience was excellent starting from my initial call through completion of work . Service kept me informed throughout the entire time work was being done and completed service quickly , which is very mu More

by jimokt
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 20, 2026

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Employee Rating

Everyone was so nice and the experience was amazing I was in the user car quickly and back in my car Monday. The customer service was AMAZING they explained everything and made sure I had everything I needed More

by laurajwalker2669
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 19, 2026

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Employee Rating

The whole staff i was working with was excellent Jessica was nice and professional...was right there and asked if there was anything else she could do More

by Levon196811
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 19, 2026

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Employee Rating

Reliable and provides good service/customer service Short wait time during this visit and answered all questions. More

by Morrisvd88
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

February 18, 2026

Dealership Rating
Employee Rating

Great customer service, very knowledgeable and personable. The car was not clean or had basic maintenance done before giving it to us More

by Hatchellkm
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Feb 19, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 16, 2026

Dealership Rating
Employee Rating

Wonderful experience very helpful very efficient would highly recommend. Very friendly staff handled all of my concerns More

by NOTTYDREADLOCS
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Feb 19, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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