Jessica Goodale | Page 15

The dealership is fine. I was extremely frustrated because I was not apprised of the temporary location. I drove more than an hour from my residence to get there only to fin I was extremely frustrated because I was not apprised of the temporary location. I drove more than an hour from my residence to get there only to find a closed building under construction. It took me a long while to find the temporary location. The number I dialed gave the wrong driving directions, I was literally going in the wrong direction. Since they have all my information, why did I get a phone call or a reminder notice of the appointment, or any advance, notice that my appointment would be in a different location. They had an appointment a couple of months ahead of time. They were expecting me to come. So frustrating! But the service to my car was good. More

by favoredbreh Verified Customer Verified Customer

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Great experience and service Service is always on time and meets the needs of customers and meets the needs of customers More

by j_jalomo Verified Customer Verified Customer

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I have been coming to this Acura dealership for about 3 years for oil changes and any repairs I need, this team of employees are the best!!! years for oil changes and any repairs I need, this team of employees are the best!!! More

by tonya44adkinson Verified Customer Verified Customer

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The people and service were great. However, I feel charging a fee for a credit card is outrageous. A service rate of $249 is crazy on top of a diagnostic fee. I paid $1,517.95 for an a However, I feel charging a fee for a credit card is outrageous. A service rate of $249 is crazy on top of a diagnostic fee. I paid $1,517.95 for an alternator and battery...that is insane, LOL! More

by Russellgoodwin2002 Verified Customer Verified Customer

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Very quick, very nice, Jessica returned my call twice very quickly and efficiently, recognizing my number and asking for me by name; she was amazing and very friendly. The lobby was nice and clean while very quickly and efficiently, recognizing my number and asking for me by name; she was amazing and very friendly. The lobby was nice and clean while we waited. The inspection report was easy to understand and thorough. The courtesy wash was much appreciated! More

by Terry_priscilla Verified Customer Verified Customer

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She’s always helpful. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. More

by PPIERCE970 Verified Customer Verified Customer

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Warmly greeted and checking in was a breeze. While I appreciated the video detailing the State inspection, being presented with a repair of replacing a timing belt kit costing $2400.00 and no de While I appreciated the video detailing the State inspection, being presented with a repair of replacing a timing belt kit costing $2400.00 and no details/video showing wear and tear created distrust. More

by Brenda.jarvis Verified Customer Verified Customer

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Ms. Goodale provided excellent service They provide services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you More

by LYNNSFRESH Verified Customer Verified Customer

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I love being able to come to my appointment and the person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that day. More

by Arnisescott Verified Customer Verified Customer

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Jessica was kind and helpful. My car was fixed in a timely fashion. I love that my car was cleaned before I picked it up My car was fixed in a timely fashion. I love that my car was cleaned before I picked it up More

by WOHLFORD_A Verified Customer Verified Customer

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