Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale | Page 17

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Jessica Goodale

October 09, 2025

Dealership Rating
Employee Rating

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 08, 2025

Dealership Rating
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My initial engagement was so quick O didnt reañize there was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details More

by Zasmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 08, 2025

Southern Acura Newport News responded

Dear Zina, Our Service Consultant, Jessica, verbally explained to you that the service package you selected when making the appointment online included a fuel and oil treatment as part of the package. Short of her telling you not to do it, I know that Jessica did everything practical to inform you about it before we performed the service. I was actually listening to the whole conversation yesterday, and you OK'd for us to move forward, even after she told you the package included the premium treatments vs. the regular service we could have performed without the treatments. I understand you may still have been confused, and as much as we try to prevent that from happening, I see that it's still possible to happen. However, I can not find fault in her actions yesterday in regards to the manner in which she presented the service to you. This includes the full cost and content breakdown before we started. Please let me know if I can be of any assistance, or if you have any questions.. Brett Whitney Acura Service Director Direct (948) 201-4106.

October 08, 2025

Dealership Rating
Employee Rating

The best service here at this Acura dealership. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Daryl Hoe

Oct 09, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 07, 2025

Dealership Rating
Employee Rating

Very nice. Clean, quiet The employees are great. Love when my car is washed Great job More

by Debbie.malliarakis
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 07, 2025

Dealership Rating
Employee Rating

Price is ripe very knowledgeable and hopeful. Take care of the vehicle.Very good and staff are very helpful More

by sheffieldchristopher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 05, 2025

Dealership Rating
Employee Rating

It was nice and clean. Very relaxing environment. Jessica was welcoming and attentive! Great experience! More

by Erin.n.little
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 04, 2025

Dealership Rating
Employee Rating

Very professional and took care of my needs in a timely manner to get back on the road safely. More

by riversj
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 03, 2025

Dealership Rating
Employee Rating

Excellent service and environment. Home feeling. Service center gives you a sense of confidence and competence. More

by doughhova510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo, Kevin Rafeek , Daryl Hoe

October 02, 2025

Dealership Rating
Employee Rating

My experience was great! Jessica and the service team always make my visit a warm and welcoming experience. More

by Yashimi98
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 01, 2025

Dealership Rating
Employee Rating

They were very personable on my first ever visit for car service. I didn't know what to expect. Jessica and the text communications were perfect! More

by CAMIK2015
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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