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Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
154 Reviews
4.9

154 Reviews

Write a Review

154 Reviews of Jessica Goodale

April 05, 2026

Dealership Rating
Employee Rating

Awesome visit—perfect check-up for my ADX—nice people! Good service! Nice snack selection! More

by patford1945
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, John Price, Cisco Lugo, Kevin Rafeek, John Barker, Matthew Tankersley,

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April 03, 2026

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Employee Rating

The service team especially Cisco are very helpful and knowledgeable. They understood what I needed to do and verified what my concerns were. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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Apr 03, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 01, 2026

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Employee Rating

Warm, friendly, everyone seems to like their jobs and have fun at work. Offers suggestions More

by elainwatson66
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Apr 02, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 01, 2026

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Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Charlie Miles

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Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 27, 2026

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Employee Rating

I've always had a great experience with the dealership. I've been going there for years and never had a problem More

by STEVENS.JEREMY77
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Mar 27, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 27, 2026

Dealership Rating
Employee Rating

Great service , always making me feel welcome . Jessica , Chris and Carlos have a great personality working with me . More

by ONENITA28
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Mar 27, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 26, 2026

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Employee Rating

Great ? ? I would recommend them . I love the the waiting area. Very comfortable. More

by TERRICRAWFORD49
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Mar 27, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 26, 2026

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Employee Rating

The atmosphere was calm. Matt, the technician, was very informative of what I need to get done and Jessica was very friendly More

by gardenboy516
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Mar 27, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 21, 2026

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Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Charlie Miles

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March 21, 2026

Dealership Rating
Employee Rating

They worked me in great service and every one very friendly and I will get my car serviced again. More

by Sharonda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Charlie Miles

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