Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 4

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
198 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

198 Reviews

Write a Review

198 Reviews of Jessica Hermida

March 23, 2026

Dealership Rating
Employee Rating

The entire process—from test driving to discussing options and finalizing the purchase—was smooth and straightforward. Shaun made sure everything was clearly explained and went above and beyond to mak More

by ALICYN.SCALA
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 23, 2026

Smythe Volvo Cars responded

Thank you for describing how smoothly everything went, from your test drive to completing the purchase of your Volvo. We’re glad our staff provided clear explanations and went the extra mile to make the process comfortable and stress-free. Enjoy!

March 20, 2026

Dealership Rating
Employee Rating

Jessica was very helpful and great with follow up during the service When I get my car serviced again, I hope I can continue to work with Jessica. More

by Jdempse
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 20, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience and noting Jessica’s helpful follow up during your Volvo service. We’re glad her support made everything run smoothly for you. We look forward to assisting you again and having Jessica work with you on your next visit. Enjoy!

March 18, 2026

Dealership Rating
Employee Rating

Very friendly. And competent. Very helpful Very friendly Very friendly Very friendly Very friendly Very friendly Very friendly More

by TJWNG
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 18, 2026

Smythe Volvo Cars responded

Thank you for highlighting our friendly and competent service on your Volvo XC90. Jessica and our team are glad to have made your visit helpful and welcoming. We look forward to assisting you again. Enjoy!

March 14, 2026

Dealership Rating
Employee Rating

Always responsive. Providing valuable information and making the vehicle repair process as convenient as possible More

by ROB.R.MCDONALD
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 14, 2026

Smythe Volvo Cars responded

Thank you for noting our responsiveness and informative updates during your Volvo XC90 service. We’re glad the repair process was convenient for you. We appreciate your review and look forward to assisting you again. Enjoy!

March 14, 2026

Dealership Rating
Employee Rating

I've been to this location twice now. Each time the staff has welcomed me and put me at ease. This was my 1st time getting a repair (last time was just a diagnostic). The car seems to run More

by TYLICE.MEADE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 14, 2026

Smythe Volvo Cars responded

Thank you for choosing our location again and sharing your experience. We’re glad our team’s welcome helped put you at ease and that the battery terminal replacement left your Volvo XC60 running smoothly and back in your hands sooner than expected. We look forward to assisting with any future service needs. Enjoy!

March 13, 2026

Dealership Rating
Employee Rating

The entire team was incredibly helpful and efficient. Jessica was fantastic and helped me get an additional issue addressed. More

by FELIGOGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Smythe Volvo Cars responded

Hello, we’re glad the team assisted you efficiently and that Jessica could address the additional issue on your Volvo XC60. Your feedback encourages us to maintain our service standards, and we look forward to your next visit. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Great service and support Even my sales rep remembered me from a year ago by my name More

by FRANCINE.LEFF
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 12, 2026

Smythe Volvo Cars responded

It’s terrific to know our team delivered attentive support and that your sales consultant remembered you. We’re grateful you chose us for your Volvo XC40 service. Thank you for the five stars. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Pleasant atmosphere in the waiting area (nice chairs; good snacks) though I hated having to watch 'The View'; Jessica is very much up to speed and quite nice to deal with. More

by pharmawisdom01
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Thank you for the 5-star rating and for noting the comfy chairs and snacks in our service center waiting area. We’re sorry the TV selection didn’t suit you. Jessica will be delighted to hear you found her knowledgeable and friendly. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Helpful and accommodating Jessica was very friendly when I first arrived. At pickup, Jessica and others helped me transfer my things from one car to another. I was able to pick it up sooner than anticipated More

by Campbelldonna20
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

We’re delighted Jessica greeted you warmly and helped with moving your belongings. It’s great your Volvo XC40 was ready sooner than expected. Thank you for trusting us with your service. Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

The dealer is courteous and prompt. The Volvo corporate entity however, is exceedingly disappointing and lacks basic customer Service. More

by giancarlo.maranzano
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Giancarlo, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars. We look forward to having you as a valued customer for many years to come! Enjoy!

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