Jessica Keck | Page 2

Reliable Nissan responded

We recognize how much trust is built when a vehicle has been serviced consistently in one place over time. Our intention is always to provide attentive care, open communication, and support that helps maintain long-term confidence. Feedback like this offers important perspective as we continue focusing on accountability and customer care. We welcome the opportunity to discuss these concerns further by contacting Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are thrilled to hear about your positive experience with our team. Your feedback about the quick customer service and timely completion of your service means so much to us. We understand how important it is to have everything ready when you arrive for pickup, and we're pleased that we met your expectations. Thank you for taking the time to share your experience - it truly helps us continue providing excellent service to all our customers.

Reliable Nissan responded

We are glad to hear that we were able to take care of both your recall service and the protection spray application during your visit. Your experience shows how we work to coordinate multiple services efficiently, making the most of your time with us. We appreciate you choosing Reliable Nissan for your vehicle's needs and value the trust you place in our service team.

Reliable Nissan responded

We are absolutely thrilled to hear about your positive experience with our team. Your comments about receiving sweet and friendly assistance really mean a lot to us. We take pride in providing excellent customer service that is both quick and dependable, and it sounds like we delivered exactly what you needed. Your feedback about our helpful and caring approach reinforces our commitment to making every visit a great one.

Reliable Nissan responded

We are concerned to hear about your recent service experience. Your feedback is valuable to us, and we understand your frustration. These concerns help us identify areas where we can work to improve our customer care standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues directly and work toward a better experience.

Reliable Nissan responded

We are utterly delighted to hear about your wonderful experiences with purchasing two vehicles and using our service department. Your trust in choosing us twice means everything to our team. We understand how frustrating it can be when vehicle issues are not properly identified, and we take great pride in our service team's ability to accurately diagnose problems and provide effective solutions. Knowing that we were able to correctly identify the issue with your current vehicle and save you both money and further complications truly highlights what we strive for every day. Your recommendation to family and friends is the highest compliment we could receive, and we look forward to continuing to provide you with the exceptional service you deserve at Reliable Nissan.

Reliable Nissan responded

Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.

Reliable Nissan responded

We are disappointed to hear about your experience. The situation you've described is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly and work towards a resolution.

Reliable Nissan responded

We are grateful for your wonderful feedback about your experience with us. It's fantastic to hear that your service visit was smooth from beginning to end and that Jessica provided you with the helpful and professional support you deserved. We're pleased that we could complete your services efficiently on the same day and maintain clear communication throughout your visit. We're glad our coordination with your auto warranty company for coverage was beneficial, and that you found value in the transportation service we provide. Your loyalty as a returning customer means the world to us at Reliable Nissan, and we look forward to serving you again in the future.

Reliable Nissan responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced quick service during your visit. It means so much to know that our team made such a positive impression with their welcoming approach. We love that you feel comfortable bringing your French Bulldog along - creating a friendly environment where all our customers feel at ease is truly important to us. Your kind words about the staff really brighten our day, and we look forward to continuing to provide you with the excellent service you deserve.