Jessica Keck | Page 4

Reliable Nissan responded

Thank you for sharing your wonderful feedback about your family's experience with our service department. It means so much to us that we have been able to support your family consistently over time. Your trust in our team and the service we provide is truly valued. We look forward to continuing to serve you and your family with the same level of care and dedication that has earned your appreciation.

Reliable Nissan responded

We are absolutely thrilled to hear that your overall experience went smoothly with us. We truly appreciate you taking the time to share your feedback about your visit. Your observation about the plastic tool being left behind is valuable to us, as we understand that attention to these details matters greatly to our customers. We're glad the work itself met your expectations, and we'll make sure to share your comments with our service team to help them maintain the high standards you deserve. Thank you for choosing Reliable Nissan and for your understanding.

Reliable Nissan responded

Your review is appreciated, and we understand your frustration. We recognize that efficient service timing is important to our customers, and we value you taking the time to share your experience with us. Your feedback helps us identify areas where we can improve our service processes. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work towards a resolution.

Reliable Nissan responded

We’re very sorry to hear about your experience and that you felt overlooked during your visit. At Reliable Nissan, every customer is important, and we strive to keep everyone informed throughout their service. We apologize that Jessica was unable to provide timely updates and that you had to follow up multiple times. We would like the opportunity to make this right and ensure your next visit is smooth and stress-free. Please reach out to our service management team so we can address your concerns directly. Your feedback helps us improve, and we truly appreciate you bringing this to our attention.

Reliable Nissan responded

We are privileged to hear about your positive experience with our team. It's wonderful to know that you received regular updates throughout your appointment and found our service to be efficient. Your comments about the fast service and excellent customer care truly mean a lot to us at Reliable Nissan. We strive to provide this level of attentive service to all our customers, and it's rewarding to see that our efforts made a difference in your visit.