Jessica Keck

Reliable Nissan responded

We are happy to hear that you found our service department quick and easy to work with. Your feedback about the different experiences between our service and sales teams is valuable to us. We understand that consistency across all departments is important for providing the best possible experience. Your honest review helps us identify areas where we can continue to improve and ensure that every interaction with Reliable Nissan meets your expectations.

Reliable Nissan responded

We are disappointed to hear about your experience, as this is not the level of consistency or accuracy we strive to provide. We understand how concerning it is to receive conflicting information regarding vehicle condition and service recommendations, especially when it relates to safety and drivability. Your feedback regarding inspection accuracy and communication is important, as we aim to ensure all reports and estimates are clear, consistent, and properly documented. We would appreciate the opportunity to speak with you directly and review your concerns in more detail. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for further assistance.

Reliable Nissan responded

Thank you for bringing this to our attention. This is not the level of service we aim to provide, and we sincerely apologize for the repeated inconvenience and frustration caused. Having to return multiple times for the same issue is unacceptable, especially for something as important as your vehicle’s maintenance. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can ensure the issue is fully resolved and restore your confidence in our service department. Thank you again for your patience, and we hope to turn your experience around.

Reliable Nissan responded

Thank you for taking the time to share your feedback with us. We understand your concerns about the follow-through and service you experienced after your vehicle purchase. Your experience matters greatly to us, and we recognize that the support you received did not meet the standards you expected. We value customers who take the time to share their honest feedback, as it helps us identify areas where we can improve our service. The post-purchase experience should be just as important as the initial sale, and we hear that this was not your experience with us. We are committed to ensuring every customer feels valued and supported throughout their entire ownership journey. Please reach out to us at (505) 435-9825 so we can discuss your specific concerns and work toward a better resolution.

Reliable Nissan responded

Thank you for your feedback! We’re glad to hear you had a good experience and found our team to be proficient—that means a lot to us. We also appreciate your suggestion about the waiting area. We’re always looking for ways to improve, and your input helps us do just that. We hope to make your next visit even more comfortable!

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and felt comfortable in our clean, welcoming environment. It’s great to know our team made sure you were taken care of—providing attentive and friendly service is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future!

Reliable Nissan responded

We appreciate feedback on the evolving customer experience and are glad to hear recent improvements. Our team is committed to maintaining professional and courteous service for every visit. Insights like this help us continue enhancing our approach and standards. For further assistance, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are elated to hear about your positive experience with our service team. Your feedback about the quick and pleasant service means so much to us. We understand how important it is to have your vehicle serviced efficiently, and we're thrilled that we were able to get you back on the road promptly. Thank you for choosing Reliable Nissan and for taking the time to share your experience with others.

Reliable Nissan responded

Thank you for recognizing our team's friendly service and efficiency! We're thrilled you noticed the extra effort we put in. We appreciate your feedback!