Jessica Keck | Page 3

Reliable Nissan responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced quick service during your visit. It means so much to know that our team made such a positive impression with their welcoming approach. We love that you feel comfortable bringing your French Bulldog along - creating a friendly environment where all our customers feel at ease is truly important to us. Your kind words about the staff really brighten our day, and we look forward to continuing to provide you with the excellent service you deserve.

Reliable Nissan responded

We appreciate customers sharing feedback about their service experience. Our team strives to provide clear recommendations and helpful information to support vehicle maintenance decisions. Feedback like this helps us remain focused on maintaining transparency and trust. For further assistance, please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are grateful for your positive feedback about our team member's dedication to helping you. It's wonderful to hear that she took the time to thoroughly research what you needed and was able to get you the right part quickly. We truly value customers like you who recognize when our staff goes above and beyond to provide excellent service. Your experience reflects our commitment to taking care of our customers efficiently and professionally.

Reliable Nissan responded

We are absolutely thrilled to hear about your wonderful experience with our team. Your kind words about our personable and professional approach mean so much to us. We take great pride in providing courteous service while ensuring our customers have the knowledge they need throughout their visit. It's especially gratifying to know that our transportation assistance during your service made a positive difference. Thank you for taking the time to share your feedback about the excellent care you received.

Reliable Nissan responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided you with such efficient and flexible service throughout your visit. It means the world to us to know that everyone made you feel welcomed and well cared for from start to finish. Your kind words about our friendly approach truly highlight what we strive for every day. We appreciate customers like you who take the time to recognize our efforts, and we look forward to continuing to serve you with the same level of excellence in the future.

Reliable Nissan responded

Thank you for sharing your wonderful feedback about your family's experience with our service department. It means so much to us that we have been able to support your family consistently over time. Your trust in our team and the service we provide is truly valued. We look forward to continuing to serve you and your family with the same level of care and dedication that has earned your appreciation.

Reliable Nissan responded

We are absolutely thrilled to hear that your overall experience went smoothly with us. We truly appreciate you taking the time to share your feedback about your visit. Your observation about the plastic tool being left behind is valuable to us, as we understand that attention to these details matters greatly to our customers. We're glad the work itself met your expectations, and we'll make sure to share your comments with our service team to help them maintain the high standards you deserve. Thank you for choosing Reliable Nissan and for your understanding.

Reliable Nissan responded

Your review is appreciated, and we understand your frustration. We recognize that efficient service timing is important to our customers, and we value you taking the time to share your experience with us. Your feedback helps us identify areas where we can improve our service processes. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work towards a resolution.

Reliable Nissan responded

We’re very sorry to hear about your experience and that you felt overlooked during your visit. At Reliable Nissan, every customer is important, and we strive to keep everyone informed throughout their service. We apologize that Jessica was unable to provide timely updates and that you had to follow up multiple times. We would like the opportunity to make this right and ensure your next visit is smooth and stress-free. Please reach out to our service management team so we can address your concerns directly. Your feedback helps us improve, and we truly appreciate you bringing this to our attention.

Reliable Nissan responded

We are privileged to hear about your positive experience with our team. It's wonderful to know that you received regular updates throughout your appointment and found our service to be efficient. Your comments about the fast service and excellent customer care truly mean a lot to us at Reliable Nissan. We strive to provide this level of attentive service to all our customers, and it's rewarding to see that our efforts made a difference in your visit.