Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.8
421 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.8

421 Reviews

Write a Review

Dealership Experience

7 yrs, 7 mos

Industry Experience

7 yrs, 7 mos

Specialties & Trainings

Bilingual

421 Reviews of Jessica Licona

August 20, 2025

Dealership Rating
Employee Rating

Everyone there in the service department is very knowledgeable, kind and helpful. I am very thorough and had my left there and less than 10 minutes to take me home. More

by renatotolu
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 20, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 18, 2025

Dealership Rating
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First visit. Great team. Definitely going to be a return customer for service and probably a new soon. More

by luigidemarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Aug 18, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 13, 2025

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the people. Very nice I like it. there is person who speaks spanish. and the service. for transportation More

by SANDRA4G
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2025

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I waited while my car was being serviced. Great service- fast and easy. Everyone was friendly and communicated clearly. I highly recommend! More

by MFEHLAN
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2025

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problem not fixed, was charged for wiper blades that should have been changed at purchase. More

by stacimoskovit71
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Joanne Sasso

Aug 08, 2025

Colonial Nissan of Medford responded

Hi, . Please give Joseph Bellizia a call we provide refund if blades where not change on saftey check mistakes do happen,but i will take care of it at once 781-395-5300 Sincerely Joseph Bellizia

August 08, 2025

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Jessica was very helpful and my car was handled so quickly and perfectly!! Go Jessica! More

by mvadala88
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Casiano

Aug 08, 2025

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

August 06, 2025

Dealership Rating
Employee Rating

Waited for over two hours for an oil change that cost me over $150. Not sure if I’ll go back. More

by valerie.passanisi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joanne Sasso

Aug 06, 2025

Colonial Nissan of Medford responded

We do not have a Valerie Passanisi that has been to this Dealership. The ONLY Passanisi that as been to this Dealership we have was here on 6/7/25, and that customer had a oil and filter service and tire rotation done and that was done at no charge to them. Please get in touch with Joseph Bellizia General Manager 781-395-5300, so I can try to assist, or if it came in in other another name.

August 06, 2025

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The staff is always very courteous and informative. Service is completed very quickly. They keep you updated throughout the whole process. More

by darlene1217
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2025

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

August 02, 2025

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Employee Rating

Best dealership. I always go over there. Best service. I bought my three cars from them. More

by VANDANA968
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Aug 02, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

July 31, 2025

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Employee Rating

Great service, fast work! And a pleasant surprise to get complimentary ride share service to and from their location. More

by ccharles_79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

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