Jessica Licona | Page 34

Very friendly and courteous staff. My car was returned to me earlier than time promised. My car was returned to me earlier than time promised. More

by ROMO0928 Verified Customer Verified Customer

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I don't normally go to Colonial to get my car serviced and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously subpar experience I had with them, in which they stated they fixed the tranmission issue that my previous car had and I realized pretty quickly while leaving the lot that they didn't. Car shook like I was driving through an earthquake. They would've known that had they actually driven the car. So, my hesitancy was valid. Anyway, the man at the service desk was really nice and welcomed me warmly but my issue is with the technicians/mechanics who looked at my car. They didn't fix the issue that I had come to them for and pretty much said there was no flapping sound coming from my car, but a grinding sound, even though I repeated stated there was. I suspected the flapping sound was a worn fan belt but they said it was broken heat shield clamps that was possibley causing the noise. It wasn't. They "fixed" the issue but as soon as I left the lot the car was still making the noise so I knew for certain they didn't throughly look at my car, which I paid $185 to have them "diagnose" the problem. Rather than going back and telling them the issue was not fixed, I just went somewhere else, and they replaced the fanbelt for me. I didn't want to deal with that headache again. So, after all that I learned my lesson, and I won't be using the Colonial Nissan of Medford Service Center anytime in the foreseeable future. I don't know, maybe I just have bad luck with them but I won't be coming back. More

by Dtheodat Verified Customer Verified Customer

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Service was ok. The wait wasn’t too long. I wish it could’ve been better The wait wasn’t too long. I wish it could’ve been better More

by binnocent94 Verified Customer Verified Customer

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The visit was very fast and the work done was amazing. The staff were also very friendly! The staff were also very friendly! More

by jacob.kassama Verified Customer Verified Customer

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Great service &, very very easy to work with. In &, out service &,Friendly as well. Thank you. In &, out service &,Friendly as well. Thank you. More

by tfillis86 Verified Customer Verified Customer

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The people working there were very nice, but I was told it would take 20-30 minutes and I wait for up to an hour. More realistic time frames or updates from staff would be helpful it would take 20-30 minutes and I wait for up to an hour. More realistic time frames or updates from staff would be helpful More

by KRYSTIEZOCH Verified Customer Verified Customer

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I had duplicate keys made which required programming, etc. It's plenty expensive but such is life and the task is not one that can be shopped. The Colonial folks know that and did not take advantage of etc. It's plenty expensive but such is life and the task is not one that can be shopped. The Colonial folks know that and did not take advantage of it. Some, maybe most, service prices are likely set by some central authority. More

by bajdclutfl Verified Customer Verified Customer

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The service fee increased by more than 30% which is unfortunate, this can compel customers to seek service somewhere else that’s affordable unfortunate, this can compel customers to seek service somewhere else that’s affordable More

by john Verified Customer Verified Customer

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Service was great. Easy to get in, park, and the service desk was very friendly. Once they knew I had an extended warranty they took take of the test I just dropped off Easy to get in, park, and the service desk was very friendly. Once they knew I had an extended warranty they took take of the test I just dropped off and picked up. No fuss. More

by alexrodriguez78 Verified Customer Verified Customer

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I was in need of speedy repairs, and they took care of me. The Mechanic did a great job, and the car feels like new. Thanks Colonial Nissan. me. The Mechanic did a great job, and the car feels like new. Thanks Colonial Nissan. More

by GFLETCHER Verified Customer Verified Customer

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