Jessica Licona | Page 4

I had a great experience at this dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found the right car for my needs. The entire process was smooth and efficient. I highly recommend them if you’re looking for an stress-free car buying experience! More

by belliziak Verified Customer Verified Customer

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The staff were amazing, and the service appointment was much faster than anticipated. Thanks for such a great experience. much faster than anticipated. Thanks for such a great experience. More

by dolores Verified Customer Verified Customer

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I bought my vehicle from another dealer online thinking it was perfect and the check engine light came on almost immediately. It was easy to schedule an appointment. They had it diagnosed almost immediatel it was perfect and the check engine light came on almost immediately. It was easy to schedule an appointment. They had it diagnosed almost immediately once the parts were in the repair was done and I picked up my vehicle without a hitch I'm very thankful for Colonial Nissan of Medford and will be returning for service in the future More

by ajsansone74 Verified Customer Verified Customer

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Notified of an airbag light on at 3:40 in the afternoon, a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory t a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory to let the customer know timely of a safety issue, I would have left the car another day to have it assessed which would have been 1) safer and 2) would have also saved me several hundred $$ in diagnostic fees. Whether it is a busy day or not, it was dissapointing to have this kind of service after many years of having my car serviced here. Additionally, it was asked by Joanne if I wanted my oil change performed when I dropped it off and I said that it would be great if that was posssible, but that I understood given that I was an unexpected add on to the schedule that it might not be possible. Was unpleasantly surprised to have WRITTEN on the bottom of the paperwork on car pickup that the “customer declined routine service” which was completely a falsehood. Again, very disappointing. I understand that it may have been a busy day, but that is no excuse for poor communication and poor service. More

by SKYLERJOSHI Verified Customer Verified Customer

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Repair was handled well, but I was disappointed not to receive a loaner vehicle during repairs. receive a loaner vehicle during repairs. More

by Djeison Barbosa Verified Customer Verified Customer

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True professionals with excellent customer service. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. More

by CARMBEN12 Verified Customer Verified Customer

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Great service, got an oil change multi point inspection and tire rotation, staff was friendly and courteous. Took me on time and didn’t wait long. and tire rotation, staff was friendly and courteous. Took me on time and didn’t wait long. More

by gje1123 Verified Customer Verified Customer

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Did a good job not a long wait for the service Appreciate the work thanks Appreciate the work thanks More

by DAYSON1 Verified Customer Verified Customer

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Everyone was very helpful during my visit. They were also accommodating with getting me a car to get to work while my car got serviced. They were also accommodating with getting me a car to get to work while my car got serviced. More

by GEORGINAHEAD8 Verified Customer Verified Customer

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That’s a very good place, they’re so kind and the service was be done quickly. The attendant Jessica is so kind, friendly and helpful. I’m totally recommending!!! was be done quickly. The attendant Jessica is so kind, friendly and helpful. I’m totally recommending!!! More

by andersondideus Verified Customer Verified Customer

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