Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 9

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
214 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

214 Reviews

Write a Review

214 Reviews of Jessica Matos

November 05, 2025

Dealership Rating
Employee Rating

I appreciate the care and attention I receive when I come in for service, especially from Jess she makes everyone feel welcome! More

by cyndiio55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

October 26, 2025

Dealership Rating
Employee Rating

The service department is extremely nice, and they did an absolute favor doing a Goodwill price on a headlight repair. They’ve been fantastic to work with through many issues. However, there are some small i More

by jcline116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Randy Marion Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 24, 2025

Dealership Rating
Employee Rating

Aaron took time to understand what was important to me. I believe him to be a man of integrity and trustworthy. More

by LINDA.MANASSEH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Keeley Murphy

Oct 24, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2025

Dealership Rating
Employee Rating

Service was completed in a timely manner and the staff was courteous. Love the use of the video to show me maintenance needs of my vehicle. More

by mdnc94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

October 14, 2025

Dealership Rating
Employee Rating

Very happy with the service received. just moved into the area and will be making them my regular service center going forward More

by STUART_TULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 12, 2025

Dealership Rating
Employee Rating

⸻ Nothing but praise for the team at Randy Marion Subaru. They made my daughter’s first car-buying experience an absolute pleasure. Special thanks to Marshall McCarty, Brian Fogarty, Joshua Elliott, More

by Jimmy143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2025

Randy Marion Subaru responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Randy Marion Subaru!

October 07, 2025

Dealership Rating
Employee Rating

I always have a good experience getting my car serviced here. Will continue to come back More

by ILAUGHISCREAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 06, 2025

Dealership Rating
Employee Rating

Unbelievable experience! I would never go anywhere else. They make you feel like your family More

by shughes177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabe Williams , Aston Lloyd

Oct 06, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 05, 2025

Dealership Rating
Employee Rating

Excellent service. Would recommend to anyone. Completed work ahead of schedule and were very nice. More

by andersontg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 30, 2025

Dealership Rating
Employee Rating

Friendly staff, quick turnaround. Kept me updated as to where they were in the process. More

by NOROLS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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