Jessica Torres
Jessica Torres at Regal Acura
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Jessica Torres | Page 3

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4
38 Reviews

Languages Spoken

Spanish Spanish

4.4

38 Reviews

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38 Reviews of Jessica Torres

October 27, 2021

Dealership Rating
Employee Rating

Service staff is kind however, the techs appear to be incompetent. There’s been a lot of back and forth due to their lack of attention to detail. More

by evelynsepulveda92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Megan Barnes

Oct 29, 2021

Regal Acura responded

Evelyn, The vehicle you purchased from Carvana was sold to you with water damage and multiple other issues that were exasperated by another shops "repairs". Our staff has been working diligently to diagnose and repair the damage that has been done.

October 15, 2021

Dealership Rating
Employee Rating

The customer service was very good! Jessica explained everything and was very informative! She was the cherry on top to the excellent service! More

by MJQUINN73
Customer Service
Recommend Dealer
Yes
Oct 19, 2021

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/maintenance needs!

October 07, 2021

Dealership Rating
Employee Rating

My service advisor Jessica Torres was so helpful from getting my service setup, to getting me a ride home and picking me up when the service work was complete. She also called me to let me know how the More

by ERACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Rojas (Service Tech)

Oct 11, 2021

Regal Acura responded

Thank you for trusting us with your vehicle needs!

October 05, 2021

Dealership Rating
Employee Rating

Good service. Nice customers service. Easy to schedule. Good service. Nice customers service. Easy to schedule. Great service. You would not regret. Thanks More

by ROXY 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Huckabee , Pedro Jenner

Oct 06, 2021

Regal Acura responded

Thank you for the wonderful comments!

October 04, 2021

Dealership Rating
Employee Rating

Very nice people. Jessica Torres was awesome. She made the process went smoothly and answered all my questions. More

by Ongnoi88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/repair needs!

August 13, 2021

Dealership Rating
Employee Rating

Terrible service center. Made an appointment. When I arrived I was told it was at least a four hour wait. Wish I had not purchased my car from this dealer More

by linda.plourde
Customer Service
Friendliness
Recommend Dealer
No
Aug 17, 2021

Regal Acura responded

We apologize for the inconvenience and are having management look into this further. We see you have an appointment with Chrissy next week and we are confident she will take great care of you.

Aug 17, 2021

Regal Acura responded

We agree and have addressed it with our employee. The location she suggested is 5 mins away in Lakeland, still she should have been more accommodating. The wait time was highly unusual for routine maintenance, but like the rest of the country some days we experience staff shortages outside of our control.

Aug 17, 2021

linda.plourde responded

Still think your rep could have handled my situation a lot better. Her only suggestion was to take the car to your Chevy dealer in Bartow. I wasn't aware of your all day shuttle service. This is one thing she could have offered. Not good service. She needs better customer service training. Your website should also indicate the wait time if a customer opts to wait for service. Four hours is not acceptable.

July 29, 2021

Dealership Rating
Employee Rating

Very nice and friendly people, Excellent work in customer service, especially Jessica, she was very helpful and professional. Overall, experience was surprisingly pleasant. Definitely I’d recommend it! A More

by gisela.pacheco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Welcoming lady outside—super nice and servicial

Aug 02, 2021

Regal Acura responded

Thank you Gisela! We love Jessica and Nilda (our greeter/porter)

July 14, 2021

Dealership Rating
Employee Rating

Great people to get a new car from they work with you on everything they don’t leave any surprises for you to find out at all More

by Juan Márquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sonny Glover, Ray Taylor, Chrissy Hartman, Troy Carter, Brandon Exum, Cris Aviso , Lisa Cheshire, Pedro Jenner, David Voci, Austin

Jul 16, 2021

Regal Acura responded

Thanks Juan!

July 09, 2021

Dealership Rating
Employee Rating

The service man was very kind and helpfull. He helped to install mates and box up the original carpet mats in the box. Really appreciated his extra efforts. More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman , John Sinnerard

Jul 12, 2021

Regal Acura responded

Thank you Maggie!

July 07, 2021

Dealership Rating
Employee Rating

Regal is the place to go if you want personalized service. They greet you by name and walk you through all the services needed. Overall, we have been really satisfied with Regal. It’s worth the drive More

by Davmoha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman , John Sinnerard

Jul 08, 2021

Regal Acura responded

Thank you for your loyalty to Regal!

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