Jessie Bier
Jessie Bier at Silsbee Toyota
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Jessie Bier | Page 15

Service Manager

Silsbee Toyota

1396 Highway 327 East
Silsbee, TX 77656

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5.0
157 Reviews

Dealership Experience

11 yrs, 5 mos

5.0

157 Reviews

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157 Reviews of Jessie Bier

June 25, 2020

Dealership Rating
Employee Rating

20,00 mile service Low tire indicator came on the next day. I checked all four tires and all were checked around 30 or below. Recommended 35 on door. More

by JERRYRODRIGUES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 18, 2020

Dealership Rating
Employee Rating

Great speedy service...love their service dept they got me in fast and got me out even quicker. Awesome service dept to deal with on a regular basis More

by K5JEP3
Recommend Dealer
Yes

Other Employees Tagged: Amanda Jordan

June 18, 2020

Dealership Rating
Employee Rating

Service diagnostic was reasonably quick . estimarlte for repair was super inflated. Did repairs in 2.5 hours for $350 in parts using OEM parts. Can not justify book rate on this repair. More

by SPONSLERERIC
Recommend Dealer
No
Jun 18, 2020

Silsbee Toyota responded

Thank you for sharing your thoughts, and we're sorry to hear you feel that way! We use Prodemand and Alldata for our labor guides. These are the posted labor allowances that most legitimate repair facilities use. We also use genuine Toyota parts on our repairs. After market parts may be less money, but they do not have the global warranty that Toyota provides. That warranty means we stand by that work, as we will if you need any assistance in the future. -Jim Shirey, Service Manager 409-895-3747

June 12, 2020

Dealership Rating
Employee Rating

Always great sales and service at Silsbee Toyota. This is my 3rd Toyota to purchase there and my 2nd one from Tracy. Very easy and great dealing with her. More

by Helmma
Recommend Dealer
Yes

Other Employees Tagged: Tracy Poland

March 07, 2020

Dealership Rating
Employee Rating

Very kind and understanding sales representative. Tracy help to get us into a new SUV. Silsbee. Toyota is a no pressure dealership. Would recommend Tracy, and will come back in the future. More

by KellseyPruett
Recommend Dealer
Yes

Other Employees Tagged: Tracy Poland, Liz Harrison , Tony Vega

March 06, 2020

Dealership Rating
Employee Rating

Staff so sweet and patient with us. Explained and showed us features slowly and clearly. We certainly Look forward to doing business with Silsbee TOYOTA. More

by dagmamurphy
Recommend Dealer
Yes

Other Employees Tagged: Tracy Poland , Tanner. Don’t remember other names. Sorry

March 05, 2020

Dealership Rating
Employee Rating

The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!! More

by Guz96jose
Recommend Dealer
Yes

Other Employees Tagged: Ben Burla, Tracy Poland, Liz Harrison, James Redd , Jason Elmore, Jim Shirey, Tony Vega

August 14, 2019

Dealership Rating
Employee Rating

This was the best vehicle buying experience ever, no one in. Everyone at this establishment was kind courteous and cared about my response. Beverages were offered and the facility was clean. Best car dealership More

by SDR64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Poland , Tony Vega

June 24, 2019

Dealership Rating
Employee Rating

Happy customer Very pleased with my experience Tracy was very helpful. This is my third new vehicle I have bought from Silsbee Toyota, and will return for others in More

by Yaya Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Poland , Tony Vega

June 07, 2019

Dealership Rating
Employee Rating

Best dealership ever. And I have been to many in the Golden They will work with you and the best service department I have ever been to. They have treated me like family. They have always addressed any problems More

by JBell1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Burla, Tracy Poland , Jim Shirey, Tony Vega

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