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Jessie Schumacher
245 Reviews
245 Reviews
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245 Reviews of Jessie Schumacher
March 23, 2023
I originally came for maintenance on my vehicle saw an oil change, tire rotation. Also wanted Jim to look at a sound that my car was making the service department. Figure out everything that was wrong wit oil change, tire rotation. Also wanted Jim to look at a sound that my car was making the service department. Figure out everything that was wrong with my car Jim arrange for my car to get picked up for service and dropped off, which was amazing seeing that I’m on market manager for Associated Bank my schedule is very hectic and I’m at different locations all the time so that came in very handy and convenient. Unfortunately Jim forgot to order the part that I need to fix after the oil change which was under warranty as well. I called him. He told me that he ordered the part that it was on the truck. It was supposed to be delivered next day called him again. The next day part never showed up so I waited and gave them some time. Come to find out. Jim never ordered the part, apparently he no longer works for the company and I was working with the service manager there at Lake Ford and I just felt a ton of inconveniences is within that interaction and already frustrated with jims. Lack of urgency for my car. Jesse did order the car part which came next day under warranty and scheduled me to get that service completed that following day after talking to her finally at the gym no longer works with the company. My frustration with that was that I asked for service pick up and she told me that they no longer do that when I told her to clarify why she then switched it and said that that location would only do a 5 mile radius for service pick up and I asked her to define mad because on the website, it does not say if it’s, a 5 mile radius or not I work in banking I read disclosures it’s something that I do just so I don’t play myself out of service and the website does not say that that’s fine whatever I dropped my car off at 7 AM that day for service I called to make sure that you know the car was completed around 1030. They told me that they cannot release my car to the warranty company since overpayment again I understand that part, but no one disclose that with me when she told me to bring it in for warranty when I talk to Jim about the warranty for this part, no one told me that I couldn’t drive my car while you guys waited for payment. It took me having to call the warranty company to ask what’s taking so long for payment to confirm that the service was completed all and all they were waiting for all the warranty place was white, waiting for Lake ford to send over the official invoice after again calling the service department, telling them what the warranty department was waiting for for payment to be able to pay them for what they put on my car. My car was released within 30 minutes like why is it so hard for that started to be on top of their job. I’m not understanding and I’ve been coming to that location for years now I bought multiple cars from this particular dealership. I refuse to let to any other dealership but now because of this instance and how big of an inconvenience it was a miscommunication with the staff at myself. I don’t even wanna come here anymore. The worst experience I’ve ever had. More
by JaneeJ
Verified CustomerOther Employees Tagged: Jim Stabl
March 07, 2023
Quick and easy, I really enjoyed working with Jim. Loved that the car was washed as well Loved that the car was washed as well More
by Morgan
Other Employees Tagged: Jim Bramel , Nick Strickling
February 17, 2023
Craig and the crew at lake ford are THE best hands down. From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments is fantastic. More
by mustard994
Other Employees Tagged: Gena Sanchez , Craig Prochaska, Nick Strickling
February 04, 2023
Craig and Jessie were awesome and Jim Bramel’s haircut is fresh! Thanks for the awesome service!! fresh! Thanks for the awesome service!! More
by dandlbaumann
Other Employees Tagged: Dan Baumann, Jim Bramel , Craig Prochaska
February 01, 2023
People were great, service was great, truck was done way faster than I thought. Thank you faster than I thought. Thank you More
by MLILLYBOSS
Other Employees Tagged: Jim Bramel
January 28, 2023
Worst service center I've ever dealt with. Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when t Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when they say they will. They will try to charge you for things your warranty should cover. I'm buying my wife a new car this month. Guess where I'm NOT going? Lake Ford! More
by Big A
Other Employees Tagged: Jim Bramel, Micah Edwards , Craig Prochaska, Jim Stabl, Nick Strickling, Brian Teitelbaum
January 13, 2023
Craig at Lake Ford service does a great job ensuring all my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. More
by krahn002
Other Employees Tagged: Craig Prochaska
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