Jessie Schumacher | Page 4

We have used this dealership for servicing our fleet vehicle for many years. Service has always been great. Craig and Jessie are the best. vehicle for many years. Service has always been great. Craig and Jessie are the best. More

by matthew.j.bowe Verified Customer Verified Customer

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Fast, friendly and knowledgeable! Communication was provided along service via phone and text! Would highly recommend. Communication was provided along service via phone and text! Would highly recommend. More

by Bmvitsme Verified Customer Verified Customer

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Jessie was very helpful in trying to solve my electrical problem with my F-150 and went above and beyond . problem with my F-150 and went above and beyond . More

by Wtageson Verified Customer Verified Customer

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Customer service is good but service is bad. they fix one thing and it comes out with another problem and they tell you they didn't touch it they fix one thing and it comes out with another problem and they tell you they didn't touch it More

by Saul Verified Customer Verified Customer

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Willing to help out with the problems on our vehicle. Let us know where they where at with parts and service. Let us know where they where at with parts and service. More

by kph.hendekevin Verified Customer Verified Customer

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My daughters 2014 Ford Focus service transmission message was displayed. So I took it to the service department and explained the problem to the service advisor. I left the car there on Tuesday July 5th 202 was displayed. So I took it to the service department and explained the problem to the service advisor. I left the car there on Tuesday July 5th 2022 to be checked. I got a call on Tuesday July 12th 2022 7 DAY’S LATER from the service advisor saying that the problem was the TCM and it was replaced at no charge because it was under warranty due to manufacture defects. The service advisor said the car was driven after the repair and all was ok. So I left the dealership and not 5 minutes after leaving the dealership the car started hesitating and not accelerating. I immediately called them and they told me to bring it back to have it checked again. The manager said sorry and they’ll take care of it. I specifically took the car in because of a transmission problem. Is it true you would have to tear the transmission apart to see if the clutch is bad? Even though all the tell tale signs we’re there? Like hesitation, no acceleration and so on? Well we’re out of luck because the 2 year warranty from the first time the clutch assembly was installed expired. I’ll have to pay twenty something hundred dollars to find out. Please understand it’s not about the cost to us it’s about being honest and fair. That’s all More

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I dropped off my car before 8 am. Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspecte Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspected. She also waived the fee. I left their happy with a smile!! More

by Mr.grzybowski Verified Customer Verified Customer

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This team is one of a kind. It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loya It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loyalty. More

by RafaelCetina Verified Customer Verified Customer

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Great experience, definitely will be coming back. Timely updates and excellent customer service . Many thanks Timely updates and excellent customer service . Many thanks More

by jensen919 Verified Customer Verified Customer

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Very professional dealership. I was happy with the quickness of service, proce, and commitment to serve. I was happy with the quickness of service, proce, and commitment to serve. More

by chrisgilbertmke Verified Customer Verified Customer

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