Jessie Schumacher
Jessie Schumacher at Lake Ford

Jessie Schumacher | Page 3

Service Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.4
245 Reviews
4.4

245 Reviews

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245 Reviews of Jessie Schumacher

July 12, 2023

Dealership Rating
Employee Rating

Fast courteous and professional service Timely and accurate projection of completion of service. Will recommend to friends More

by Cindyinmilwaukee
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez, Jim Bramel , Craig Prochaska

July 07, 2023

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They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro More

by jonathon.haak
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Brian Teitelbaum

Jul 31, 2023

Lake Ford responded

Thank you for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced during your visit with us. Your feedback is crucial to our continuous improvement, and we take your comments seriously. It is disheartening to hear that we missed the issue with your lug nuts and did not meet your expectations regarding the brake service. We understand the importance of thorough inspections and transparent communication when it comes to vehicle maintenance, and we regret that we fell short in this regard. The fact that your lug nuts were so difficult to remove is concerning, and we apologize for the inconvenience and the damage it caused to your tire irons. We should have addressed this issue promptly and taken extra care to resolve it to your satisfaction. Your safety and satisfaction are our top priorities, and we take full responsibility for not meeting these standards during your visit. We want to make things right and regain your trust. We are committed to addressing the issues you faced and ensuring that your future experiences with us are positive and hassle-free. If you are willing, we would like the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please feel free to contact our service manager at 414-817-3125 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.

July 02, 2023

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Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann, Gena Sanchez, Ryan Heine , Craig Prochaska

June 30, 2023

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Santiago Anaya was a tremendous help to us in the lease process. The switch from one vehicle to a new one was done with great care. Thank you! More

by tpeters2
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann , Santiago Anaya

June 12, 2023

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I continue to use Lake Ford because of their team. This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so More

by RafaelCetina
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann, Ryan Heine , Craig Prochaska, J.J. Pucel, Nick Strickling

June 09, 2023

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There aren’t any bad things I can say. Craig P is the absolute best service rep. He’s always honest and prompt and that alone is worth it’s weight in gold. I love the lake ford team, that’ More

by mustard994
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Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez , Craig Prochaska, Nick Strickling

June 08, 2023

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Vary nice and efficient time on painting a truck part for my son’s truck for his birthday. Took only a day to paint and they rapped my parts in bubble wrap so they wouldn’t get scuffed up. Highly recommended More

by MLILLYBOSS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allyson Gritzuk

May 15, 2023

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Employee Rating

Thank you for taking care of the issues with our keyless entry and syncing our Escape to the FordPass App. More

by jcota40
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Teitelbaum

April 08, 2023

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Quick and professional and honest! Value exceeds price! Will return for sure! Thank you much! More

by gordongaylord
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann, Ryan Heine, Jim Bramel, Micah Edwards , Daniel Garcia, Craig Prochaska, Jim Stabl, Nick Strickling, Brian Teitelbaum

March 24, 2023

Dealership Rating
Employee Rating

I have my doubts about returning to this dealership for service for my diesel Super Duty. More

by Joe H.
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Brian Teitelbaum

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