Jessie Schumacher | Page 6

Willing to help out with the problems on our vehicle. Let us know where they where at with parts and service. Let us know where they where at with parts and service. More

by kph.hendekevin Verified Customer Verified Customer

Report | Print

My daughters 2014 Ford Focus service transmission message was displayed. So I took it to the service department and explained the problem to the service advisor. I left the car there on Tuesday July 5th 202 was displayed. So I took it to the service department and explained the problem to the service advisor. I left the car there on Tuesday July 5th 2022 to be checked. I got a call on Tuesday July 12th 2022 7 DAY’S LATER from the service advisor saying that the problem was the TCM and it was replaced at no charge because it was under warranty due to manufacture defects. The service advisor said the car was driven after the repair and all was ok. So I left the dealership and not 5 minutes after leaving the dealership the car started hesitating and not accelerating. I immediately called them and they told me to bring it back to have it checked again. The manager said sorry and they’ll take care of it. I specifically took the car in because of a transmission problem. Is it true you would have to tear the transmission apart to see if the clutch is bad? Even though all the tell tale signs we’re there? Like hesitation, no acceleration and so on? Well we’re out of luck because the 2 year warranty from the first time the clutch assembly was installed expired. I’ll have to pay twenty something hundred dollars to find out. Please understand it’s not about the cost to us it’s about being honest and fair. That’s all More

Report | Print

I dropped off my car before 8 am. Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspecte Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspected. She also waived the fee. I left their happy with a smile!! More

by Mr.grzybowski Verified Customer Verified Customer

Report | Print

This team is one of a kind. It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loya It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loyalty. More

by RafaelCetina Verified Customer Verified Customer

Report | Print

Great experience, definitely will be coming back. Timely updates and excellent customer service . Many thanks Timely updates and excellent customer service . Many thanks More

by jensen919 Verified Customer Verified Customer

Report | Print

Very professional dealership. I was happy with the quickness of service, proce, and commitment to serve. I was happy with the quickness of service, proce, and commitment to serve. More

by chrisgilbertmke Verified Customer Verified Customer

Report | Print

The dealership had my car for 2 weeks and tried to return it to me the first day I brought it, after they programmed the computer. I ended up going back to the dealership to prove my vehicle was still making it to me the first day I brought it, after they programmed the computer. I ended up going back to the dealership to prove my vehicle was still making the same horrendous rattling sound upon starting it up on their lot. They agreed to keep it and stated they were waiting on Ford to approve the next step of warranty work. They got me a service loaner after we had our verbal dispute which I appreciated. I picked up my vehicle 2 weeks later after I was notified it was completed, this past Monday. The vehicle is still making the same cam phaser rattling sound. I don’t understand how they could send me home with it and state everything is fixed. The vehicle didn’t sound like this when I purchased it. It shouldn’t sound like this now. I have been given no explanation for the continued rattling sound on start up. If this is a different problem, why wasn’t it addressed and fixed? Shouldn’t this have been explained to me before I drove it off the lot? I am confused and frustrated with this vehicle and this dealership. I don’t have confidence in this dealership’s ability to provide quality service, or repair my vehicle. More

by jsean0286 Verified Customer Verified Customer

Report | Print

Insurance is the best dealership I’ve ever dealt with. They’re honest, efficient, and client friendly. I can’t say enough about their service department. They’re honest, efficient, and client friendly. I can’t say enough about their service department. More

by shoch Verified Customer Verified Customer

Report | Print

every one very helpful explain stuff to me order parts fix it pretty fast been there alot they check car out good every thing fix it pretty fast been there alot they check car out good every thing More

by boxerblue 123 Verified Customer Verified Customer

Report | Print

We have been using Lake and it's predecessor, Braeger Ford, for 20 years for servicing our business fleet. Service is always quick and pricing is fair. Service Advisors are knowledgeable and friendly. Ford, for 20 years for servicing our business fleet. Service is always quick and pricing is fair. Service Advisors are knowledgeable and friendly. The work is always completed correctly, we have rarely had to take a vehicle back for the same issue. I highly recommend. They service all makes and models too! More

by matthew.j.bowe Verified Customer Verified Customer

Report | Print