Javier Martinez
Javier Martinez at Boardwalk Ferrari
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Javier Martinez

Parts Manager

Boardwalk Ferrari

6300 International Pkwy
Plano, TX 75093

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4.6
11 Reviews

Dealership Experience

19 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.6

11 Reviews

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11 Reviews of Javier Martinez

March 16, 2024

Dealership Rating
Employee Rating

The service department at Boardwalk is fantastic! Steve, Chris and Colin are the best! The entire dealership is an awesome experience as a whole and the service team keeps you coming back. As an FCA More

by Carnutdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Fordham, Chris Williams, Robert Stuckey , Art in Parts. Colin in Service - Master Tech

Mar 18, 2024

Boardwalk Ferrari responded

We're delighted to know that you had a fantastic experience with our service department at Boardwalk Ferrari! It's great to see Steve, Chris, and Colin made such an impression. We appreciate your loyalty and look forward to serving you next time!

February 28, 2024

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Outstanding customer service and follow up. Could not ask for a better experience. Everyone at the dealership is friendly and eager to assist. More

by okiwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joaquin Alonso, Dillon Love

Feb 29, 2024

Boardwalk Ferrari responded

We're delighted to know you had an outstanding experience with our team at Boardwalk Ferrari. We always strive for top-notch customer service and we appreciate your feedback!

February 27, 2024

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Employee Rating

Dillon from Boardwalk Maserati Was extremely knowledgeable with my service question which put my mind at ease. Dillon continued to keep me updated on the progress of service and I was able to g More

by ally.m.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Boardwalk Ferrari responded

We're glad to know that Dillon was able to assist with your service questions and keep you updated throughout the process at Boardwalk Ferrari. It's great that our team could provide a friendly experience for you!

February 10, 2024

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Employee Rating

Parts were overpriced compared to other dealers and the parts person was not on top of the order and was not accommodating. He took advantage of the fact that the vehicle had been towed there. Service pe More

by richardckahn
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Paul Frey

Feb 12, 2024

Boardwalk Ferrari responded

Richard, I'm sorry to learn about your experience with our parts department. We strive for competitive pricing and excellent customer service across all departments, so it's disappointing to see we've missed the mark here. Your feedback is important and will be used as a learning opportunity for improvement. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Steve Fordham - Service Manager - (972) 447-5223

December 14, 2023

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Joaquin is the best. He provide accurate on time information on my Pista. Boardwalk has been great to deal with. More

by furyzaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Boardwalk Ferrari responded

We're delighted to know that Joaquin and the rest of our team at Boardwalk Ferrari provided you with accurate, timely information for your Pista. Thanks so much for sharing this positive review!

February 25, 2023

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I have been doing business with Boardwalk for years and they have never let me down. The work and service is always perfect. Paul Fry in service is excellent, always keeps you informed and always returns p More

by Zz4 bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey

Feb 27, 2023

Boardwalk Ferrari responded

Thank you for your ongoing trust in Boardwalk Ferrari to deliver five-star service! We'll give kudos to Paul for his excellent work. Take care, and we'll see you next time.

January 27, 2023

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Employee Rating

I would give 10 stars if that was possible. These are the nicest, capable and friendly people in the car repair business!! They keep my Maserati going and ALWAYS make me feel like family..... More

by karenroxelana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey, Chris Williams , Jose in Parts

Jan 27, 2023

Boardwalk Ferrari responded

Wow, we couldn't ask for a better review! It's our pleasure to welcome you with kind and professional service, and an honor to have earned your five (or ten) stars. Safe travels from your Boardwalk Maserati family!

January 21, 2023

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Great company with dedicated team. Always deliver on their commitments. I know for a fact that my current 6 Ferrari's and my future Ferrari's on order will be well taken care off. More

by furyzaidi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2023

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Boardwalk Ferrari team. Drive safely, and we are looking forward to seeing you back!

December 23, 2022

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Employee Rating

Boardwalk Ferrari did another fantastic job servicing my Ferrari. My service advisor Chris, kept me informed throughout the process and answered any questions I had about the maintenance procedures. More

by castorcreek22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Boardwalk Ferrari responded

Thank you for the 5-star review of Boardwalk Ferrari! Chris and the team are grateful for your trust and business. We are here to help with any of your Ferrari needs!

August 27, 2022

Dealership Rating
Employee Rating

Very professional, exceeded my very high expectations! Boardwalk Ferrari sets a very high standard for itsel! More

by DDushman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosa, I believe my tech's name was Mark. He was very patient and explained everything in detail to me. I really appreciate that!

Aug 29, 2022

Boardwalk Ferrari responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Boardwalk Ferrari team. Safe travels, and we hope to see you back!

1

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