Kevin Kuang

We had a quick and easy time purchasing a new Escape from Serramonte Ford. Oday and Hamza were extremely helpful and no pressure. Serramonte Ford. Oday and Hamza were extremely helpful and no pressure. More

Helpful 0

Report | Print

Everyone had been very helpful and courteous. As soon as you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other More

Helpful 0

Report | Print

Excellent service. Not my first car from Serramonte Ford. Always a great experience. Everyone is very knowledgeable and answered all the questions I had to ask. Always a great experience. Everyone is very knowledgeable and answered all the questions I had to ask. More

Helpful 0

Report | Print

We informed Sarromonte Ford several weeks back what we were looking for and Sean McLaughlin kept us on his list and found our car! Awesome work! were looking for and Sean McLaughlin kept us on his list and found our car! Awesome work! More

Helpful 0

Report | Print

I am absolutely thrilled that I went to Serramonte Ford for my new vehicle purchase. I cannot say enough about the wonderful and professional service that Michael "Seth" Banko gave me. His whole approach f for my new vehicle purchase. I cannot say enough about the wonderful and professional service that Michael "Seth" Banko gave me. His whole approach from a test drive, sit down for the price negotiation, and his overall knowledge of the beginning to finish process was so well presented that I am still in awe. There was not even a hint of sales pressure. If I simply said that I was not interested in a certain added feature or extended warranty package for example, that was it, we moved on. When he handed me the new vehicle book folder, he pointed to his card to me and said that he was my contact person with any question or issue I may have in the future at Serramonte Ford. That was very reassuring and showed his passion and interest in his work and the customers that he meets. Seth delivered the vehicle to me on time and gave me additional instructions and information at my home. After 27 years of not purchasing a new car, I could have never found a better dealership and sales person for my purchase. I have already told numerous family, friends, and neighbors about my wonderful experience !! Thank you so much for making this experience so positive !! Kevin in the finance dept. was very friendly and very professional. He knew every step of the final purchase process extremely well. He knows his job well and his approach to people is very welcoming and respectful!! More

Helpful 0

Report | Print

Awesome dealership! We have purchased multiple vehicles from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! More

Helpful 0

Report | Print

David was great. He spent a lot of time helping me & answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a rai answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a raise! More

Helpful 0

Report | Print

On the fly buy We went in just looking and and came out buying. There was no impulse to but only excitement and future planning. We expressed what was interesting is We went in just looking and and came out buying. There was no impulse to but only excitement and future planning. We expressed what was interesting is, and once the pieces came together, it was almost impossible to say now. Not because we were sold but because everything we asked for was researched and found. Great experience overall, thank you David Martin at Serramonte Ford! More

\

Helpful 0

Report | Print

Best experience in a dealership by far! I initially went on the Ford website to get more information on the vehicle of interest. After an hour I was contacted by David M who let me know they I initially went on the Ford website to get more information on the vehicle of interest. After an hour I was contacted by David M who let me know they had some vehicles that fit what I was looking for. Once I was there the process was super quick. He didn't waste time showing me other cars and actually helped me narrow down my options to 2 cars. When it came to the payments and such he was able to give me a deal and I bought the car! Best experience I've had in a dealership by far. All the staff was helpful and welcoming! More

Helpful 0

Report | Print

Great service David was very patient with our scheduling issues, very responsive & helpful. We visited Serramonte Ford a few times & each visit was pleasant & we ne David was very patient with our scheduling issues, very responsive & helpful. We visited Serramonte Ford a few times & each visit was pleasant & we never felt any pressure. The sales reps are knowledgeable & helpful. The inventory was also one of the best with selection/options. More

Helpful 0

Report | Print