Jhay Isip | Page 2

I have bought cars from this dealership for years and they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. Keep up the good work! More

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Everyone was super friendly and helpful. It was a pleasure doing business with Anthony and the whole team. Thank you very much. It was a pleasure doing business with Anthony and the whole team. Thank you very much. More

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Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is also a team player at Colma Ford, Jay has shown me as a customer he is ready to move up the ladder at Colma ford. I think Jay is one of the best salesman on the floor keep hiring jays & the rest is history Ron 408 512-6220 Thank you Colma for for all you do More

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I was totally pleased with the customer service. Everything was explained. Would recommend to all Everything was explained. Would recommend to all More

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Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More

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The staff there very friendly and approachable.And the show room floor and other area of dealership very clean show room floor and other area of dealership very clean More

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Warm and friendly, courteous and knowledgeable and efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confide efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confident and trusting in their service. 5+ stars. More

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Very accommodating, friendly and knowledgeable sales person and staff. Very efficient in signing the document. person and staff. Very efficient in signing the document. More

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Late May I bought a new car from Serremonte Ford.The Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask about how much it would cost to buy the Handling Package parts for my new car. Parts informs me as an aside, that my car arrived missing its front splitter from the factory. This was not brought to my attention when I bought it and was not on my Due Slip. That was bad. I contacted Jahy Isip who said he would send me a new Due Bill which he did the next day. So now I have a car missing parts and dealer a few hundred miles away… The splitter arrived 8 weeks later and Serremonte Ford gave me the option to come into their dealership and install it (600 miles round trip) or send it to me. I chose to have them send it to me. I contacted a local Ford dealership about installing the splitter for me. The local dealership said they’d need Serremonte Ford to pay for it (2 hours labor). I contacted Serremonte Ford and spoke to Ching Chou who said he would not pay for the install and that the “only way this was going to get installed is if [you] bring the car and part to Serremonte Ford… Ford only paid us $40 to install that part and we aren’t going to pay for anyone else to do it for you”. I told Mr. Chou that their dealership: 1. Sold me a car missing parts without informing me. 2. Taken the money from Ford to do the install and did not do it. 3. Likely violated Lemon Law. 4. Was forcing me to make a great inconvenience to only be able to do the work with them or bear the expense. 5. Had charged me a 15k markup and now was nickel and dining me about something they never disclosed till after I purchased the car. The conversation then evolved into Mr Chou saying he was the final word when I asked to speak to his manager, Matt Shone. Finally after some unprofessional exchanges from Mr. Chou he said he would escalate to Mr. Shone. I now await for Mr. Shone to do the right thing and pay my local dealership to install the splitter. Thanks In advance Mr. Shone. More

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Excellent overall service / Test Drive / Sales / Finance Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and fri Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and friends. More

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