Matt Shone

After making a poor review for Serramonte Ford last week. Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review. As I stated before I have made dozens and dozens of phone calls to Serramonte Ford while going through cancer. I was trying to figure out how they can release a car off the lot that was in such a dangerous condition. After Matt Shone replied to my review, once again I immediately Reach Out. Multiple emails, multiple phone calls, I leave a personal voice message for him at Serramonte Ford. No return phone call no response to the email. I find it so pathetic that after multiple and multiple attempts to get a hold of someone to help me out. Matt has the audacity to respond to the review. And then once again ghost the customer like they always do. I was sent off the lot with the car that didn't even have a working horn. Pretty sure that's illegal considering that's a basic part of the safety check. The car is taking in water filling up the passenger floor in the front and back, and I discovered a major section missing on the passenger floor with multiple wires exposed as well as fuse box exposed. The wires Sizzle after the car has been running and heat is turned on. I am so disappointed in the service at Serramonte Ford. I really hope upper management takes a good look at the people representing them. More

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I have bought cars from this dealership for years and they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. Keep up the good work! More

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Everyone was super friendly and helpful. It was a pleasure doing business with Anthony and the whole team. Thank you very much. It was a pleasure doing business with Anthony and the whole team. Thank you very much. More

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Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More

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