Jhyaire Tatum | Page 2

Everyone was wonderful and incredibly helpful. I absolutely love my new Ford Bronco. Thanks to everyone who assisted me. I absolutely love my new Ford Bronco. Thanks to everyone who assisted me. More

by rrgallo9 Verified Customer Verified Customer

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Dealership was very clean and organized. Very friendly staff and the amenities whole waiting were great. Very friendly staff and the amenities whole waiting were great. More

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Bright clean reception area. Friendly cheerful well groomed staff. Good coffee and tea available. Thanks Friendly cheerful well groomed staff. Good coffee and tea available. Thanks More

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Awesome sales transaction! Wife and I were looking for something newer to occasionally pull or camper and Heiser Ford has a great inventory to choose from. Before our test dri Wife and I were looking for something newer to occasionally pull or camper and Heiser Ford has a great inventory to choose from. Before our test drive the sales rep was very helpful on explaining the features of the truck and after the test drive we were very satisfied with it. Financial processing was fast and easy and after buying we are our truck we are very satisfied. Everyone there were friendly and professional. No pressure to buy extra add-ons either. More

by Steve S. Verified Customer Verified Customer

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My wife and I were looking for a Bronco Sport and saw one we liked at the dealership. JT greeted us and answered our questions. JT was very pleasant and we had an all around nice experience with him. We end we liked at the dealership. JT greeted us and answered our questions. JT was very pleasant and we had an all around nice experience with him. We ended up buying one. All the people at the dealership we dealt with were great. Thanks again JT More

by dphilbert2003 Verified Customer Verified Customer

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Five stars go to the people who worked with me directly. The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited f The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited for insurance claim processing. She took the initiative to go buy the right UCB cable for the car's navigation features, and took initiative in finding all the information I needed. The Financing representative, Kreyshia White, made sure that was able to obtain the optimum rates so that I could drive off with the car of my choice late in the day. Another salesman JT, stepped up to help me setup the driver's assistance programs just because he is a good guy.' All in all my experience with this dealership was highly positive. More

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This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almost an hour to figure out how to sync my garage door opener to the Mustang. I tried following the directions in the owner's manual and gave up after many, many tries. Sorry that your friend did not come through to help me. I am still disappointed that Heiser did not offer any perks such as oil changes or service coupons to me when buying the car. I've gotten such perks when buying vehicles for my wife (not Ford products). I am also left wondering why I would receive an email from Ford ( I sent you a copy of the offer) telling me there was a price drop down to $33,000 for the vehicle you had on your lot and then one of your managers calling to tell me that the email must have been a mistake and that you could never sell the car to me for that advertised price. Of course, I was also disappointed that TJ (?), the fellow who instructed me on the intricacies of operating my new car, was unable to show me how to program the stations on my radio and how to set up and use the GPS system on my new car which necessitated my return to your dealership on the weekend to learn how to operate those accessories. I was also perturbed about your response as to the discrepancy of the mileage on the car. On the purchase contract you sent me on Saturday, October 14, you indicated a mileage on the vehicle of 4 miles, yet when I picked up the car, it had 89 miles on it. Your explanation that the car was used as a demonstrator was hard for me to swallow and left a sour taste in my mouth. The contract I signed gave the Heiser promise that I could return the car within 3 days or 150 miles if I was displeased. I left the showroom with 89 miles on the odometer: 25 miles to home and 25 miles to return to Heiser would leave me with 9 miles to determine my satisfaction with the vehicle. How unrealistic! That's some kind of great sales point. In spite of all the above concerns, the purchase was consummated. I guess I am just not a savvy automobile buyer. I have also sent this email to Brian Crandell as he asked me to make comments on my purchase experience. Have a good life, Hutch. Kenn Belter More

by belterkl Verified Customer Verified Customer

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