Chad Formico

Very disappointed with the ethics of the sales management team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need to send a deposit and they would contact me for payment. 2 hours later I received a text saying they have a "local" coming in to look at it in a few hours and will let me know if it is still available after they make their decision. Of course the "local" bought the truck. Then I received a call saying sorry for getting our wires crossed. So, if you're not a "local", dont waste your time. They will sell vehicles out from under you. More

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Everything was perfect. Peyton, Chad and Bassim made us feel like family and my wife and I really appreciated how all our questions were addressed and how progressional all Peyton, Chad and Bassim made us feel like family and my wife and I really appreciated how all our questions were addressed and how progressional all of them were. More

by timpj6021 Verified Customer Verified Customer

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Everything was quick and easy. A huge thanks to Payton F. For all his help and finding us the exact car we needed and were looking for. Great customer service, definitely recommend A huge thanks to Payton F. For all his help and finding us the exact car we needed and were looking for. Great customer service, definitely recommend. More

by jenser_ramirez Verified Customer Verified Customer

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Working with Leela was good. I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or wh I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or what kind of deductible I wanted. He added it to the total without even telling me the cost and added the most expensive but lowest deductible. He never told me my interest rate or anything. I was given no paperwork to review these things before I left. No figures were shown to me at all. I did sign the loan without pushing for answers. That's on me, but I felt exhausted after spending the day negotiating everything they wanted to add and I didn't speak up. It cost me an extra 3500. I thought with 10,000 down and my trade of 4500, that I would be in a better financing position. I also have an excellent finance rating. So I expected the rate to be better. He never even mentioned that I was financing for 75 months on a loan that I thought was for 60 months. In the future I would work with Leela again, but will be much more conscientious with finance and ask more questions. I really don't care for the dealer experience when buying a car! This time too many secrets! I felt like he was hiding the costs from me on purpose! Even put his hand over some of the details when he was talking to me. More

by nevrhi Verified Customer Verified Customer

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Very kind and easy to work with! The team helped me get the truck I wanted and a compromising price to fit my budget would highly recommend! The team helped me get the truck I wanted and a compromising price to fit my budget would highly recommend! More

by michael Z Verified Customer Verified Customer

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Brought truck in for service and was greeted by a team of experts who took care of all the problems and issues I had presented to them. Repairs were completed quickly and thoroughly. The dealership offered t experts who took care of all the problems and issues I had presented to them. Repairs were completed quickly and thoroughly. The dealership offered to pick up and deliver which was icing on the cake. Highly recommended. More

by JON C Verified Customer Verified Customer

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Sales team was very friendly and professional, made me feel welcomed and did exactly what they said they would.. get me in that vehicle. I take my hat off to the team , I was very happy with the service feel welcomed and did exactly what they said they would.. get me in that vehicle. I take my hat off to the team , I was very happy with the service More

by mr41scott Verified Customer Verified Customer

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My experience with the other Lincoln dealership wasn't even fair. Hieser is top notch! The communication and service was 10+ even fair. Hieser is top notch! The communication and service was 10+ More

by pattiagnello Verified Customer Verified Customer

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Everyone I communicated with at Heiser gave great customer service. They made sure all my concerns were resolved. customer service. They made sure all my concerns were resolved. More

by bsirm675 Verified Customer Verified Customer

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My buying experience was very quick and easy. Highly recommend. Everyone was very nice. JT went over my vehicle with me and was very informative. Highly recommend. Everyone was very nice. JT went over my vehicle with me and was very informative. More

by gina.marchese Verified Customer Verified Customer

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