Jill Schellhase | Page 2

Suntrup Nissan responded

Thank you for your feedback. We're sorry to hear that the vehicle delivery wasn’t fully detailed as expected and that you weren’t satisfied with the trade-in value. We take comments like this seriously and will address both points with our team to make sure we’re improving the experience moving forward. If there’s anything we can do to help improve your experience or make things right, please don’t hesitate to let us know.

Suntrup Nissan responded

Thank you so much for sharing this! We’re really glad you felt comfortable from your very first visit and that everything went so smoothly. It means a lot to hear you felt valued each time you came in. We truly appreciate you choosing us and hope you’re loving your new vehicle!

Suntrup Nissan responded

Thank you so much for the kind words! We’re really glad you had a great experience with our team. It means a lot to hear that you found everyone professional and friendly. We appreciate you choosing us and look forward to helping you again in the future!

Suntrup Nissan responded

Thank you for taking the time to share your experience. We appreciate the kind words about our team and understand your concerns regarding staying within budget and the warranty decision. If you have any questions or would like us to go over the coverage again, we are here to help.

Suntrup Nissan responded

Thank you so much for the amazing review! We appreciate you so much and hope you are loving your new Nissan!

Suntrup Nissan responded

Thank you for sharing your experience! We’re glad to hear Kenan took such great care of you from start to finish and continued to follow up after your purchase. We appreciate you choosing Suntrup and hope you’re loving your new car!

Suntrup Nissan responded

Thank you so much for the kind words! We’re glad our team was able to answer all your questions and make sure everything was done right. We truly appreciate you trusting us and hope you’re enjoying your new Nissan!

Suntrup Nissan responded

We’re sorry to hear about your frustration and appreciate you bringing this to our attention. Transparency is very important to us, and we want to make sure you fully understand everything that was included in your purchase. Optional protection plans are always meant to be clearly explained and chosen based on your needs. We would really like the opportunity to review your paperwork with you and go over those warranties in detail to make sure everything is correct and that you’re comfortable with your coverage. Please reach out to us directly so we can take a closer look and help make this right.

Suntrup Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that Adam and Jill provided such excellent service throughout the sales and financing process. We appreciate you choosing us!

Suntrup Nissan responded

Thank you for sharing your experience! We’re so glad Aaron, Jess, and Jill made your purchase friendly and pressure-free. It means a lot to hear that our team made such a positive impression, and we can’t wait to help your wife when the time comes for her next vehicle. We truly appreciate you choosing Suntrup Nissan!