Jillian Stanford | Page 109

Awesome Customer Service With each visit the service never fails to be prompt and as professional as times before. Love bringing my car here for service. Wouldn’t take it any With each visit the service never fails to be prompt and as professional as times before. Love bringing my car here for service. Wouldn’t take it any other place. More

by Satisfied Verified Customer Verified Customer

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Great I brought all vehicles from Sutton Ford Great Service. Great Service. Great Service Great service Great Service Great service Great service Great serv I brought all vehicles from Sutton Ford Great Service. Great Service. Great Service Great service Great Service Great service Great service Great service Great service Great service More

by e6sarge1 Verified Customer Verified Customer

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problem with my 2019 Fusion screen I was very pleased with the service on my 2019 screen service. Dave was very professional and courteous. When I came in for my appointment I was servi I was very pleased with the service on my 2019 screen service. Dave was very professional and courteous. When I came in for my appointment I was serviced asked if I needed a ride or would I like to wait. I was happy with the service I received. I first went to Jillian and she directed me to Dave. The staff at Sutton Ford are on top of their job. More

by regennajordan Verified Customer Verified Customer

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Auto Butler Dropped my Explorer off for the Auto Butler. When I picked it up I noticed it was not done properly. The outside looked great but the inside was has Dropped my Explorer off for the Auto Butler. When I picked it up I noticed it was not done properly. The outside looked great but the inside was hastily done. The seats where not polished/buffed. Windshield was only cleaned on drivers side. When I told the customer service, they told me I could bring it in and they would fix it while I wait. Which I haven’t done yet but will when I have another day available. More

by Rhonda Verified Customer Verified Customer

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Poor customer service I was highly disappointed with the poor service received using the shuttle. I was misinformed on several instances that the shuttle would be on its wa I was highly disappointed with the poor service received using the shuttle. I was misinformed on several instances that the shuttle would be on its way and it was not. No communication was initiated by the company to explain the issues, instead I had to continue to call the office to inquire about the delay in service and was not given a definitive explanation until 2 hours later. I received no apology or compensation for the poor customer service, the lack of efficiency and consideration. It was very upsetting and frustrating as it caused delays in my personal plans. More

by K Verified Customer Verified Customer

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Service with a smile Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with smile. It's the small things like that keeps me coming back. More

by daboss54 Verified Customer Verified Customer

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Great service Professional service everything explained Also attitude was above board. Driven home to eliminate the need to wait in dealership. All options were Professional service everything explained Also attitude was above board. Driven home to eliminate the need to wait in dealership. All options were explained concerning my vehicle More

by mrplasma Verified Customer Verified Customer

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Friendly staff, horrible service The staff is extremely friendly. The facility is clean and welcoming. The service is very poor. EVERY time I come for work on my car (3rd time) I have The staff is extremely friendly. The facility is clean and welcoming. The service is very poor. EVERY time I come for work on my car (3rd time) I have to return for them to correct a problem they created. Recently I had a recall on my door panel. I let them fix it. Because it took so long, I was rushing out the facility to pick my children up. When I got home I noticed that I could see staples coming out the panel through my window. Now I have to return for them to fix it! It's so frustrating and time consuming to have to keep coming back. More

by jonesjsjjj Verified Customer Verified Customer

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Professional & timely service. My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This dealership has everything that I could want and more. More

by adambadie Verified Customer Verified Customer

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Jillian is a person who takes pride I’m what she does! I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the t I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the time she’s takes your keys, until she put your keys in your hands. Jillian calls/text to keep you informed. Makes sure you are aware of your options, rebates,and sales. I’ve watched her explain to a customer what was going on with her vehicle . The woman didn’t seem to understand. Jillian changed her verbiage, tone , and slowed down. She asked her customer if she was ok with what she was say. THATS EXCELLENT CUSTOMER SERVICE!!!!! More

by alycemb2 Verified Customer Verified Customer

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