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Jillian Stanford
Jillian Stanford at Sutton Ford

Jillian Stanford | Page 19

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.9
1,098 Reviews

Dealership Experience

19 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

4.9

1,098 Reviews

Write a Review

1098 Reviews of Jillian Stanford

December 14, 2022

Dealership Rating
Employee Rating

This is fourth time I had to return my truck with the same issue. Ugh More

by rbest974
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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Dec 15, 2022

Sutton Ford responded

We apologize for the inconvenience. What is your name so we can look into this further?

Dec 16, 2022

rbest974 responded

Rosalind Best

Dec 16, 2022

rbest974 responded

Rosalind Best. I have 2011 F150 Truck

December 12, 2022

Dealership Rating
Employee Rating

Great customer service, I would recommend me to my family and friends I am Very satisfied. More

by kandicenayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Dec 14, 2022

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

December 09, 2022

Dealership Rating
Employee Rating

All of the staff at Sutton Ford. always polite and professional. Service is usually complete quickly as well. More

by derb1616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2022

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 07, 2022

Dealership Rating
Employee Rating

Jason was an awesome customer service representative. He makes sure all of my needs were met and ensure that I was satisfied completely More

by bridjohn82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Randy Mohrbach, Jason

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Dec 09, 2022

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 06, 2022

Dealership Rating
Employee Rating

Dealership is great the service manager is not. 1 2 3 4 5 6 7 More

by terrazasconst01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 13, 2022

Sutton Ford responded

We are sorry that you did not have a great experience. Would you please share your name so that we can contact you to address your concern?

Dec 15, 2022

terrazasconst01 responded

my name is luis Gonzalez but the vehicle is under Roberto Terrazas (my boss) the vehicle that was worked on is my work vehicle. my phone # if you would like to reach out to me is 708-882-5805. The issue was not with the service that was done to my vehicle but with scratches to the hood of the vehicle, I called Sutton and told the operator she told me I would have to talk to the service manager who transferred me to no one answered so I left him a message but, I never received a callback.

December 02, 2022

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Employee Rating

The vehicle looked like showroom finish when I picked it up. I was very impressed and hate I didn’t bring it in to get serviced last year. More

by juanitaharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Dec 03, 2022

Sutton Ford responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2022

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Employee Rating

I’ve been a customer for over twenty five years. The customer service has always been great. They’re always friendly, professional, polite. You can’t ask for much more than that. More

by jonlsam1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric

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Dec 03, 2022

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2022

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Employee Rating

Always stellar service at Sutton Ford! Thank you for promptly addressing the recall on our vehicle! 👍 More

by Klinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Dec 03, 2022

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 24, 2022

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Employee Rating

Great Service 👍 and the professionalism. The technician gave great advice that saved me money 💰. Excellent More

by lbibbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric

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Nov 26, 2022

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 21, 2022

Dealership Rating
Employee Rating

Glad they were able to take me in. Went to another Ford Dealership and they were horrible. The wait was usual as to be expected I didnt mind. They were even able to take care of a reca More

by taschalewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

Report | Print
Nov 23, 2022

Sutton Ford responded

Taschalewis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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