Jillian Stanford | Page 42

Excellent service very professional I enjoy going to Quick Lane. The team is very friendly. They recognize me and call me by name. Quick Lane. The team is very friendly. They recognize me and call me by name. More

by laughter1951 Verified Customer Verified Customer

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Their customer service is top, they go beyond to support the folks they’re serving. I support the quick lane folks the folks they’re serving. I support the quick lane folks More

by janetparker109 Verified Customer Verified Customer

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Everything was done very professionally and in a timely matter. I really appreciate the concern for my vehicle in ordering the correct parts and washing my vehicle without me asking. Also setting up an app matter. I really appreciate the concern for my vehicle in ordering the correct parts and washing my vehicle without me asking. Also setting up an appointment for me. More

by 10447GUYTON Verified Customer Verified Customer

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Always great service when I come in to have my truck serviced. knowledgeable and helpful staff. serviced. knowledgeable and helpful staff. More

by mauricecoley Verified Customer Verified Customer

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I attempted for in earlier December to schedule oil change and tire replacement but never got a call back. Car got flat tire which forced the car repairs. They could not get my car in until 2 weeks aft change and tire replacement but never got a call back. Car got flat tire which forced the car repairs. They could not get my car in until 2 weeks after I finally got a hold of someone. After the work was complete, I went to pick up the car but the battery was dead with no one there to help me. I had to return the following day to drop off the keys again to diagnose the problem. Batter was dead but I just paid for it just to be done with the dealership. I got home and I only had 1 wiper blade. Just like the battery, I don't want to deal with the dealership and will replace the lost wiper blade. Plan and simple, I will drive to a better dealership for all my future needs. More

by Abc123 Verified Customer Verified Customer

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💟😊 I enjoyed the services I received and look forward to continuing business with you. Thank you for your hard work and being dedicated. to continuing business with you. Thank you for your hard work and being dedicated. More

by TERBEAR Verified Customer Verified Customer

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Always a great experience helpful courtesy and friendly would definitely pass that along to all my ford friends I myself been driving a Ford for forty five years now and more to come would definitely pass that along to all my ford friends I myself been driving a Ford for forty five years now and more to come More

by Philly Verified Customer Verified Customer

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My experience at Sutton started off great. Jillian is always helpful and friendly, she is knowledgable and attentive. The first time I presented to the service dept last month, I was told that the wait w always helpful and friendly, she is knowledgable and attentive. The first time I presented to the service dept last month, I was told that the wait was hours long, and that I should plan another day to drop off my vehicle. I did so about a week later for maintenance and tune up. It was a smooth transaction under the direction again of Jillian. However, as I was driving home, the car begain to make a weird jumping movement at low speed and idling. At first, I thought it would stop with time but after more driving the next day it was even more present. I called Jillian right away and she told me to bring it in, that Jessica would be present, and she would see that I was serviced when I returned. When I got to the Quick Lane dept, approx 430pm. Jessica was on the phone, on hold, the actual technician that serviced my car previously intercepted the fact that she totally ignored that I was standing in front of her. So I told him what was going on and he agreed to drive the vehicle to assess the situation. When Jessica got off the phone, I again approached the counter, greeted her and said I would like to check in, I asked if Jill had told her about me and that I was having problems since my service appt the day prior. She rudely and dismissively told me whatever would be done would be "up to the technician". It was clear to me that she was annoyed based on the time I presented. She remained on her personal phone talking about leaving early, how everyone else did for the day and how she only had minutes left.... After the technician returned, he explained that he did not identify the problem but that he would run a diagnostic on the engine light that was now on. As another technician assisted him, he came to me to tell me he reset the indicator light, that I would need to return to service after the holiday to have my problem addressed. For me, I feel insulted that you would tell me you would turn off a light and that I should be satisfied and feel comfortable returning on another day, inconvenienced to navigate this problem again, by myself. Now, very frustrated as my car had NO problems the day prior I refused. I explained to them that the car had no issues previous, and I would not feel comfortable driving my school age child in a car with issues that had not been identified. I insisted that all processes done the day before, be reviewed until the problem was identified. Although friendly, they continued to tell me to return at a later date. Jessica presented again in the garage as they spoke to me, annoyed, to see when the transation would be done. I then insisted on one of the technicians driving my car with me as the problem was so evident when I drove to the dealership. I went out again with the technician and he was able to feel exactly what I was describing. He felt confident that he now knew what to do...We go back, back to the waiting room, minutes later, they bring me a cracked spark plug. I dont know if it was placed that way, cracked on placement or cracked on the way home with driving, etc. They change it, I finally leave. No apologies, no attempt at any compensation, etc. No communication from Jessica at all, remained on her cell phone. I have had my Ford Explorer since 2015, I first came to sutton to purchase from your business but the model and color I wanted was unavailable. I went to another dealer, bought my car and SINCE have had every service visit for the life of the car with Sutton. I am a loyal, patient and returning customer. I have spent hundreds if not thousands of dollars in QuickLane over the past 6 years, oil changes, brakes, tires, etc. On the day of service, I spent near 500$ for maintenance that I solicited. Nothing was wrong with my vehicle. I am very dissatisfied. I was treated like a bother and frankly an idiot. After this amount of loyalty, you shouldnt have to feel like like this. I had to visit your shop 3 times to get the service I needed and was unapologetically made to feel like it was my fault that I was there when the problem occurred. I am extremely disappointed. More

by Tennille Jones Verified Customer Verified Customer

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They are courteous kind and considerate. I found the team to be very helpful and informative. I never feel like I’m being taken advantage of, just the opposite. They made me feel taken care of. to be very helpful and informative. I never feel like I’m being taken advantage of, just the opposite. They made me feel taken care of. More

by c.flenorl Verified Customer Verified Customer

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I have had great relationships with Sutton Ford I have purchased 6 vehicles so between Sales and Service we have been Satisfied. I also have recommended to family and Church family to come to the Dealers purchased 6 vehicles so between Sales and Service we have been Satisfied. I also have recommended to family and Church family to come to the Dealership as well. More

by vpope1960 Verified Customer Verified Customer

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