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Jim Agur
183 Reviews
Dealership Experience
6 yrs
Industry Experience
42 yrs, 2 mos
Languages Spoken
English
183 Reviews
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183 Reviews of Jim Agur
November 26, 2024
This entire experience was completely lacking in every way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overal way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overall experience. This is a poorly designed process, executed with the level of care you'd expect from a disgruntled janitor, and with absolutely zero follow through despite the customer trying their best to get management to take initiative. I can't begin to describe how basic the facts in front of the staff were. Any living breathing adult that can read and write should have been able to deliver excellence. But the staff was completely checked out. They had no care for the customer, the outcome, or the reputation of the business. As I told the one person who called to check in, if i was hired to manage this staff, the first thing I'd do is file requisitions with human resources as they displayed no capacity to achieve anything but the bare minimum of the repair. More
by pthompso201
Verified CustomerOther Employees Tagged: Arturo Gonzalez, Mel Wangler, Jenny Thomas , Gavin Lawson
November 21, 2024
I've gotten good service with my Ford EcoSport. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. More
by Hopkinsbe29
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jenny Thomas, Ben Wade , Gavin Lawson
November 18, 2024
They are efficient and always do a good job. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. More
by LEEANNECLAR
Other Employees Tagged: Ben Wade , Gavin Lawson
November 16, 2024
When a customer buys a brand new vehicle and continues to deal with the same issue months after purchase and repeated service appointments there should be a drive to get that corrected as soon as possible. I deal with the same issue months after purchase and repeated service appointments there should be a drive to get that corrected as soon as possible. I have been told of the customer satisfaction guarantee but have found that the responsive actions by the dealer to be consistent with that guarantee. It’s not a guarantee if the promise isn’t met or there isn’t concrete and quick effort to work until it’s resolved. More
by gregford24
November 14, 2024
skyline service department staff are always friendly and help you with your needs way t o go guys keep up the great work help you with your needs way t o go guys keep up the great work More
by stacey scharff
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jenny Thomas, Ben Wade , Gavin Lawson
November 09, 2024
The service department is AWESOME. Very busy, but in a pinch they will figure a way to get you taken care of. Ben was great to work with. We had a great chat with Jim- he has the right Very busy, but in a pinch they will figure a way to get you taken care of. Ben was great to work with. We had a great chat with Jim- he has the right attitude for a service manager. The people there are clearly happy with where they work, which means they treat their employees right. That shows. More
by t.freborg
Other Employees Tagged: Ben Wade , Victor Uaiyue
November 07, 2024
Great service and communication. Always upfront about time it will take. Never late and I always appreciate when they say thank you for your business. Always upfront about time it will take. Never late and I always appreciate when they say thank you for your business. More
by travistoepfer
Other Employees Tagged: Mel Wangler, Ben Wade
November 06, 2024
Amazing service by the service department! Will never take my vehicle anywhere else to be serviced! Will never take my vehicle anywhere else to be serviced! More
by benjimanwade
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Ben Wade , Gavin Lawson
November 05, 2024
Good service nice people close to home enjoy coming here for everything I need for my vehicle for everything I need for my vehicle More
by timg1268
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jenny Thomas, Ben Wade , Gavin Lawson, Sterling Wallace
