Jim Agur | Page 2

Everything went great from the dropping off of my car to the communication during my service to contact to picking up my car the communication during my service to contact to picking up my car More

by Kkocha Verified Customer Verified Customer

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My truck was returned with sensors broken and unplugged debris and a Matco 13 mm wrench left in the motor service manager was notified and I’m still waiting for him to call me back, customer service is poo debris and a Matco 13 mm wrench left in the motor service manager was notified and I’m still waiting for him to call me back, customer service is poor at best. Communication is poor at best! More

by Wjohns2585 Verified Customer Verified Customer

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I have always trusted the service department and have appreciated the honesty Mel has given and the promptness of the service team. appreciated the honesty Mel has given and the promptness of the service team. More

by RKMERRILL1981 Verified Customer Verified Customer

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Service was horrible and I will never be back , Was the worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to expl worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to explain but would not listen. Quoted me 3500.00 for a new Compressor and say , had it cleaned Andre-charged for 225.00 More

by rickad Verified Customer Verified Customer

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Many years ago, as a young single woman, I purchased a new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not expecting much the first time we purchased with Skyline. We bought a new F250 in late 2018, and just a few months ago a new F350. I have had nothing but EXCELLENT after-purchase service at Skyline from almost everyone (nothing is 100% 100% of the time) with whom I have interacted! I will always give them my business in the future. Way to go, Skyline! I proudly bear your name on my license plate frame. A special thanks to Don in Sales who has made purchasing 2 trucks with all my customization requests so easy, Jeff in Finance (who handled transferring our vehicle warranty to a private purchaser), Nicholas in parts who has gone out of his way to get me what I wanted, Jon in Service who absolutely knocked himself out to find and silence a noise in my 2019 which no one else could, Josh in the body shop who did a little extra for me while applying a trim piece, and so many more, some whose names I did not know and some whose names (forgive me) I cannot recall at the moment. More

by JEMCKENNEY Verified Customer Verified Customer

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The service advisor was very helpful and pleasant to talk with. They explained everything about my repair and the process so that I could understand what was needed. with. They explained everything about my repair and the process so that I could understand what was needed. More

by Tlloutzenhiser Verified Customer Verified Customer

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Service center has always been courteous, prompt , and taken care of the issues we’ve come in for. taken care of the issues we’ve come in for. More

by Keldon515 Verified Customer Verified Customer

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Excellent customer service and knowledgeable staff. Fast and complete service department. Will return in the future! Fast and complete service department. Will return in the future! More

by vbrite Verified Customer Verified Customer

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Skyline Ford is fantastic! They are professional, efficient, and reasonable. I especially appreciate their delivery option as when repairs are necessary it is so wonderful to r They are professional, efficient, and reasonable. I especially appreciate their delivery option as when repairs are necessary it is so wonderful to receive personalized care. More

by liverson Verified Customer Verified Customer

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This entire experience was completely lacking in every way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overal way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overall experience. This is a poorly designed process, executed with the level of care you'd expect from a disgruntled janitor, and with absolutely zero follow through despite the customer trying their best to get management to take initiative. I can't begin to describe how basic the facts in front of the staff were. Any living breathing adult that can read and write should have been able to deliver excellence. But the staff was completely checked out. They had no care for the customer, the outcome, or the reputation of the business. As I told the one person who called to check in, if i was hired to manage this staff, the first thing I'd do is file requisitions with human resources as they displayed no capacity to achieve anything but the bare minimum of the repair. More

by pthompso201 Verified Customer Verified Customer

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