Jim Dengal | Page 4

My diesel Ram 2500 was repaired under extended emissions warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked the service rep to confirm with the parts person parts were available, and he confirmed any diesel emissions parts needed were available. I was then told the appointment would be for 6 days away. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet for maintenance. Then, over the next few weeks, it awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, when those parts were received, the DEF injector could not be removed, with another week awaiting that part. My point is, there is poor parts management fleet wide! They told me of a similar parts unavailability, fleet wide, regarding a 3500 dually. Maintenance management, inability to hire enough diesel mechanics, and fleet-wide parts management, based on stocking enough spare emissions parts based on the fleet-wide emissions statistical failures, which contributed to this unacceptable customer service. This Ram truck was well built, drives well, and it serves a nation-wide customer diesel 2500 need. Feel free to research this warranty maintenance and contact me for further poor customer service details. More

by MJCOUGLER Verified Customer Verified Customer

Print

Very helpful in fixing my issues. They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! More

by EM.NEVINGER Verified Customer Verified Customer

Print

Outstanding, as always! I love dealing with Jimmy at the service desk. He is so welcoming Ron his crew run a tight ship. A great people. I even got to speak to the mechanic I love dealing with Jimmy at the service desk. He is so welcoming Ron his crew run a tight ship. A great people. I even got to speak to the mechanic Will again the Wagoneer runs so smooth because of them. More

by knightowl1 Verified Customer Verified Customer

Print

It took about four months for my part to arrive, but I was given loaners to use. was given loaners to use. More

by lhowe890 Verified Customer Verified Customer

Print

Great service department very helpful, the manger is amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. More

by 19.marisa.kyle Verified Customer Verified Customer

Print

Best dealership service department in the town , with the best professionally trained technicians. Ron Kyle & Astrit Gaxha are Phenomenal best professionally trained technicians. Ron Kyle & Astrit Gaxha are Phenomenal More

by SHAHIDHARSHAD Verified Customer Verified Customer

Print

Awesome service and even better people Always take care of me in a timely manner! of me in a timely manner! More

by RAMnck94 Verified Customer Verified Customer

Print

Had an appointment to get my vehicle inspected. I was there a few minutes early and the man at the service desk got me signed in right away. I waited in the clean customer lounge while they inspe I was there a few minutes early and the man at the service desk got me signed in right away. I waited in the clean customer lounge while they inspected the vehicle, which was completed quickly. More

by dennishyback Verified Customer Verified Customer

Print

Vision CDJ has been my dealership not only for sales, but also service since 2007. I wasn't happy when the dealership was sold, and I no longer knew any of the Service Writers except Jim. I thought I would h also service since 2007. I wasn't happy when the dealership was sold, and I no longer knew any of the Service Writers except Jim. I thought I would have to consider another dealership, but thankfully, Ron Kyle, returned as the Service Mgr, and I was so happy to see that Brendon also returned when I was there for my appointment yesterday!! I have completed faith in them and the mechanics in the shop. No need to go elsewhere. More

by fburt Verified Customer Verified Customer

Print

Quick, friendly service. Brought in for warranty work and oil change all of which was completed in the time frame given. Brought in for warranty work and oil change all of which was completed in the time frame given. More

by rehlinger401 Verified Customer Verified Customer

Print