Jim Dengal | Page 3

I had my Jeep Grand Cherokee delivered by AAA with a blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally resolved, the repairs were completed, addition requested work was completed & I received my JGC back Friday, 4/24. The Service Rep, Luis kept me updated through the process. My JGC is running like new. Thank you. More

by swtjmat Verified Customer Verified Customer

Print

Jim was fantastic, attentive and kept me updsted and informed. Always a great experience anytime I'm in. informed. Always a great experience anytime I'm in. More

by CELFOSTER234 Verified Customer Verified Customer

Print

Great sales support from Jeff Dennis I called up about looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. More

by TALLEN17 Verified Customer Verified Customer

Print

last minute drop in from out of state. fast excellent service. friendly staff. thank you fast excellent service. friendly staff. thank you More

by jacqueline.lawes Verified Customer Verified Customer

Print

Mike was my guy that sold me the truck and he was great Very smooth and easy super nice people Very smooth and easy super nice people More

by EQSOONICE Verified Customer Verified Customer

Print

Enjoyed working with Nico! He went above and beyond for us! I love my new jeep! Will definitely be back to work with Nico again.?? He went above and beyond for us! I love my new jeep! Will definitely be back to work with Nico again.?? More

by dhowie33 Verified Customer Verified Customer

Print

Service was very timely and everything was completed. The staff was very informative and courteous. The staff was very informative and courteous. More

by fredericktonetti Verified Customer Verified Customer

Print

Cost me $223 dollars for them to tell me that me driver side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. More

by danabrady64 Verified Customer Verified Customer

Print

Basically got a lemon. Had bumper to bumper for the first 30 days and they wanted to put used parts in my car. Still told me they didn’t but I’ll never believe it. So many Had bumper to bumper for the first 30 days and they wanted to put used parts in my car. Still told me they didn’t but I’ll never believe it. So many issues I’m running into now that I’m out of the 30 days. Joe who sold me the car, tried to say that even though I told them within the first 30 days of the issue, the part wouldn’t come in time so they technically aren’t required to put it in and they were just doing me a favor. I talked to someone more competent (Jim) and got the part put in. Still was quite the hassle. More

by ALEXANDRABRIGGS903 Verified Customer Verified Customer

Print

My diesel Ram 2500 was repaired under extended emissions warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked the service rep to confirm with the parts person parts were available, and he confirmed any diesel emissions parts needed were available. I was then told the appointment would be for 6 days away. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet for maintenance. Then, over the next few weeks, it awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, when those parts were received, the DEF injector could not be removed, with another week awaiting that part. My point is, there is poor parts management fleet wide! They told me of a similar parts unavailability, fleet wide, regarding a 3500 dually. Maintenance management, inability to hire enough diesel mechanics, and fleet-wide parts management, based on stocking enough spare emissions parts based on the fleet-wide emissions statistical failures, which contributed to this unacceptable customer service. This Ram truck was well built, drives well, and it serves a nation-wide customer diesel 2500 need. Feel free to research this warranty maintenance and contact me for further poor customer service details. More

by MJCOUGLER Verified Customer Verified Customer

Print