Jim Grace | Page 6

Lester Glenn Subaru responded

Hey ipollack, Thanks for sharing your experience! We're delighted to hear that you received excellent customer care and service from our team. Your satisfaction is our priority, and we strive to ensure everyone feels valued during their time with us! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Jennbloom, Thanks for sharing your experience! We're so glad to hear that Joe and Jim provided you with the support and patience you needed while choosing a used vehicle. Making decisions can be stressful, but it's wonderful that they helped you feel at ease during the process! We appreciate your kind words and hope you enjoy your new ride! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Kiele, Thank you for taking the time to share your concerns. We are very sorry to hear that you feel this way about your experience with our team. It’s our goal to provide exceptional service and support to our customers. We have shared this review with our management team and have spoken to our General Manager, Jamie. We understand that you traded in your vehicle on September 18th and completed a deal for a new vehicle. Your sales representative reached out to you on September 20th to thank you for your business and see how your new vehicle was, which you responded that it was fine and you were currently at work. Your sales representative also reached out to you two additional times via email and once via text message in the week that followed to check in with you. Approximately one week after your deal was completed, our team also reached out asking for an additional document that we needed, which you informed us that you could not help us get. On 10/2 we were made aware, for the first time, that you were not happy with trading in your prior vehicle and wanted to take your previous vehicle back and resume your previous vehicle loan. Unfortunately, by this time, our team had paid off the loan associated with the vehicle you traded in, processed the vehicle through our service center and completed repairs and reconditioning on the vehicle you traded in totaling approximately $3,000. Our management team has been in contact with you to discuss this further and provided you with additional options given the chain of events that have taken place, but have been unable to resolve this with you as of yet. Our team will remain in contact with you to offer assistance however we can, but the circumstances of this transaction does affect us given the work completed on your vehicle. We take feedback and accusations such as the ones you made in your review very seriously and are doing everything we can to assist you to the best of our ability. Finally, we understand that you have spoken with our General Manager Jamie, and that he is working to assist you with repurchasing your vehicle. Thank you again for your feedback. Thank you, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Jo, Thanks for sharing your positive experience! We're delighted to hear that Seth, Jim, and Melissa provided you with great service and professionalism! Your recommendations mean a lot to us, and we look forward to welcoming your friends in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DEBID218, Thanks for the glowing review! We're delighted to hear that Mario was outstanding in helping you find the perfect new vehicle! It's great to know he was patient and attentive to all your needs. We'll be sure to pass along your kind words to Mario and the team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Evelyn, We're thrilled to hear about your great experience! We're so glad Seth helped you drive off in your first Subaru! Welcome to the Subaru family—here's to many happy miles ahead! If there is anything else we can assist you with, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team