Jim Leichter

Buying a vehicle is one of the biggest financial decisions most people make, and I walked into this dealership feeling excited, optimistic, and trusting. I expected to leave with peace of mind knowi decisions most people make, and I walked into this dealership feeling excited, optimistic, and trusting. I expected to leave with peace of mind knowing I had made a good investment. Instead, what followed became one of the most stressful and emotionally exhausting customer experiences I’ve ever had. Only a few weeks after purchasing my vehicle, it was declared a total loss. From that point on, what I thought would be a straightforward insurance process turned into months of uncertainty, confusion, and frustration. Instead of being able to focus on replacing my vehicle and moving forward, I found myself spending countless hours making phone calls, sending emails, and trying to understand information from multiple parties. It often felt like I was the one responsible for connecting the dots. One of the issues that caused me the greatest concern involved my GAP coverage and extended warranty. I paid for those products separately using my credit card because I wanted to keep those costs out of my loan. Later, I questioned how those payments were reflected in my transaction because the paperwork and loan figures did not match my understanding. As a customer, I expected complete transparency and clear explanations regarding how every payment was applied. The most difficult part of this experience wasn’t just the paperwork—it was the emotional toll. There were many days filled with uncertainty, wondering when I would finally receive answers and whether everything would be handled correctly. Making repeated phone calls, explaining the same situation over and over, and feeling like I still didn’t have a clear understanding of what was happening was incredibly draining. Looking back, I wish I had slowed down and reviewed every document line by line before signing anything. I also wish I had asked more questions about every payment, every fee, and how each dollar would appear in the final transaction. That advice comes from my own experience, and I hope it helps someone else avoid the same frustration. I’m sharing this review because I believe honest customer experiences matter. Every buyer deserves clear communication, accurate documentation, transparency throughout the sales process, and support when unexpected problems arise. My hope is that the dealership takes feedback like this seriously and uses it as an opportunity to improve the experience for future customers. More

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Not first time there but always get the BEST service. Always keeping me informed and very friendly. Makes me feel lucky to take my car there. Always keeping me informed and very friendly. Makes me feel lucky to take my car there. More

by mjafo2001 Verified Customer Verified Customer

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Purchased my second car from Biggers, and both experiences have been very positive experiences. Staff is extremely professional and responsive, service overall was very good. experiences have been very positive experiences. Staff is extremely professional and responsive, service overall was very good. More

by afessler7 Verified Customer Verified Customer

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Nice team, got things done quickly, the recall was fairly simple and scheduled fast, thanks simple and scheduled fast, thanks More

by JKCOLNAGO Verified Customer Verified Customer

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Biggers Mazda provided an exceptional service to my Mazda. It was quick, they explained everything throughout the process and as it was covered as it was the first service of the new Mazda I purchased Mazda. It was quick, they explained everything throughout the process and as it was covered as it was the first service of the new Mazda I purchased from them. More

by OColon Verified Customer Verified Customer

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Check your car before you leave I bought a car from them in the night and when I woke up in the mornning i foud the head light full with watersnd I asked them They said it's not ou I bought a car from them in the night and when I woke up in the mornning i foud the head light full with watersnd I asked them They said it's not our problem go buy new One, simply cheaters More

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I really enjoyed the service I received at Biggers Mazda. The sales associates were very friendly and personable.They knew all about their cars and gave me a great price. I've received about 5 letters and 3 The sales associates were very friendly and personable.They knew all about their cars and gave me a great price. I've received about 5 letters and 3 phone calls since I have purchased my Mazda3 to insure I had no questions about my vehicle. The price I received was affordable which was ultimately the deciding factor and allowed me to make my purchase at Biggers Mazda. More

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This is my third Mazda and my seventh Bigger's vehicle purchased or leased. I remain a loyal customer because of the great service and recognition I receive from this dealership. vehicle purchased or leased. I remain a loyal customer because of the great service and recognition I receive from this dealership. More

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Went to purchase a Mazda 3. Initially had a misunderstanding in terms of pricing but the manager, Jim, was very helpful. Will most likely recommend this dealer in the future to a friend. misunderstanding in terms of pricing but the manager, Jim, was very helpful. Will most likely recommend this dealer in the future to a friend. More

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David Domanski was extremely knowledgeable about a brand new model of car -- that was impressive. Price was competitive, but since it's a new model in high demand, price was not terrific; still, it was as new model of car -- that was impressive. Price was competitive, but since it's a new model in high demand, price was not terrific; still, it was as good as I expected. We were treated as important new customers by the Service Manager (can't recall his name), and the GM thanked us for our business on the way out -- that's expected, but appreciated. Finance Mgr. was efficient and friendly. Overall, a good experience. More

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