Jim Madsen | Page 3

Excellent I had a problem that was no longer under Warranty. I reached out to Customer Service since my mileage was low. They came through and covered the c I had a problem that was no longer under Warranty. I reached out to Customer Service since my mileage was low. They came through and covered the cost of the repair. Can't say enough good things about Subaru! More

by SNDANCER Verified Customer Verified Customer

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They fixed my tire problem. I had made a turn to leave my bank to sharply and ended with a shredded tire. When I made the appointment they were able to replace the tire, realign I had made a turn to leave my bank to sharply and ended with a shredded tire. When I made the appointment they were able to replace the tire, realign all the tires and were very respectful to the wife who made the trip necessary. It did take two trips since they had to order the replacement tire but all went well. I'm just sorry that I didn't get the names of all the people who helped so I could thank them in this review. More

by thegohs Verified Customer Verified Customer

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Excellent Customer Service I would highly recommend this place. I ran over some metal on the High way and had to get towed to this dealership. They were very helpful and und I would highly recommend this place. I ran over some metal on the High way and had to get towed to this dealership. They were very helpful and understanding of my situation. I was towed there late in the day and they squeezed me in to check for any damage. They ended up waiving the diagnostic fee and only charged me for the labor to check for damage. They were fantastic! From beginning to end, All the Subaru employees (Roadside Assistance and Dealership) helped make a stressful situation much easier to handle. I will forever be a Subaru customer! More

by jeni.preskar Verified Customer Verified Customer

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Always friendly Matt is always friendly when you come in for service and we always get a good wash job and the waiting area is always clean Matt is always friendly when you come in for service and we always get a good wash job and the waiting area is always clean More

by NDRISSEL Verified Customer Verified Customer

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Completely Satisfied Jim was very friendly and very helpful! He was not able to work with us when we arrived and referred us to Reid Stanley. He took us for a rise and ex Jim was very friendly and very helpful! He was not able to work with us when we arrived and referred us to Reid Stanley. He took us for a rise and explained things to us. He was very good in working out a finance option for me to be able to afford. Very courteous and answered all my questions. Went through all the gadget so I could understand how to operate the vehicle. I love my Subaru Forester! I would recommend Reid to anyone who wanted to purchase a Subaru. Thanks for you wonderful help.. More

by ronaldmeyer3 Verified Customer Verified Customer

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That service department ROCKS The service department is fast, clean and so helpful. They take almost no time in getting you signed in and getting to your car needs. All of the serv The service department is fast, clean and so helpful. They take almost no time in getting you signed in and getting to your car needs. All of the service writers and very nice and after only a few visits they actually do remember you. It's like seeing a friend. I trust them, and they never try to over-sell you. The mechanics are all top notch and know their Subaru's. If they find something they will tell you if it needs immediate attention, or it can wait. More

by D Fox Verified Customer Verified Customer

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Subaru Test Drive We were met by a salesman, Jim Madsen. He listened to what we wanted to accomplish and proceeded to assist us in driving a new Assent SUV. Jim had a g We were met by a salesman, Jim Madsen. He listened to what we wanted to accomplish and proceeded to assist us in driving a new Assent SUV. Jim had a good understanding of his product but that of the other models ( different makes) that we also were considering. The test drive was great. The new model that Subaru made was better than we expected. We were not ready to purchase yet. Because of the HASSLE FREE, environment, we plan on returning to complete a purchase in June. Nice dealership! Mark Barnhill More

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just bought our second Subaru We just bought our second Subaru in five months from you guys. 2019 Legacy and now a 2019 Forester. Everything is super fast, super easy, extremely fr We just bought our second Subaru in five months from you guys. 2019 Legacy and now a 2019 Forester. Everything is super fast, super easy, extremely friendly and helpful thanks Jim More

by taznut420 Verified Customer Verified Customer

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Third visit - still pleased! I give a high recommendation for Jim Madsen in Sales. No high pressure, eager to help but not pushy or "plastic". Listens to the customer rather tha I give a high recommendation for Jim Madsen in Sales. No high pressure, eager to help but not pushy or "plastic". Listens to the customer rather than telling the customer what he wants to sell you. Takes his time looking at various options. Second purchase he has handled for me. Should I need another car before the Grim Reaper comes to call I'll be sure to return to Jim and Kenosha Subaru. Also Derek W in Finance was knowledgeable, efficient and friendly. You may have to wait a while in Finance so don't become impatient. It's simply a testament to their success. More

by vintage.glenda Verified Customer Verified Customer

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Not to stressful. Very informative. Very nice. Good greeting, smiles easily. Informative. The finance guy Derick, did an open hand shake, knew his paper work. But Jim was was warm inviti Very nice. Good greeting, smiles easily. Informative. The finance guy Derick, did an open hand shake, knew his paper work. But Jim was was warm inviting. More

by lcwortman Verified Customer Verified Customer

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